Online Purolator Tracking

On Dec 17, someone sent a parcel to me containing Christmas presents. They chose the overnight option. The following day, the parcel departed the nearest sort facility. Thirty mins later, the tracking info was updated to include a weather-related delay. https://preview.redd.it/r3kxxh2n5l9g1.png?width=1698&format=png&auto=webp&s=38774cd4fedd0ebf206fc39f3d53002a7f232b32 On the 24th, I contacted Purolator through their chat interface to request an update. I received an e-mail requesting more info about the parcel. https://preview.redd.it/ip3ig64z5l9g1.png?width=1536&format=png&auto=webp&s=77c9fb45887eccdf22e46bbe6e6bb9e7c20cf915 How does knowi...

I tried to request this and they said it would be billed to the shipper. Will Posh charge me for it? I'm trying to get the parcel back because it's been sitting there since October, buyer has completely dropped off the face of the earth, Purolator won't RTS automatically apparently, and I've long since received the pay from Poshmark.

Yesterday was a beautiful, sunny day in Halifax, but my parcel is delayed because of a weather?? I’d get it if the package was stuck somewhere that is having bad weather, but it’s been in Halifax since yesterday morning 🤯 Two other packages were out for delivery yesterday from Purolator, they showed delivered to a house nowhere near me, but when I called they were at a gas station to be picked up FFS they need to get their **** together!!

Product shipment originates 30km from my house. Then a fake delivery attempt (and I have a Purolator auth sticker on my front door) and the package ends up, 2 days later at a depot 30km from my house from which I must pick up the parcel. I actively avoid any shops using Purolator to ship for this reason. Useless.

Had a bunch of technical books and supplies of decent value being shipped. It required a signature. I was working out of town when the delivery date was predicted, so I used the app to choose pickup instead. This was two days prior to the delivery date and select when I made purchase. Today while at work I was notified that the delivery was made. They apparently left it on the front step of the house. When I got home, nothing was there.

Customized gifts were shipped on 08th December from Toronto, and the the destination is Thunder Bay, Ontario. The ETA was 15th December. But nothing updated till today 17th December. Called the customer service and never had an agent answered the calls. Went to Purolator's shipping centre in Thunder Bay, staff said the parcel might have arrived in Thunder Bay, but delay for sorting and delivery. What the **** is it? I need the parcel as a gift for a party. How frustrating it is. Will never use this courier.

I have five parcels that were unfortunately shipped by the seller via Canada Post. These items were ordered on the 8th of December and picked up on the 9th. The items were shipped out of Ontario and were coming to PEI. They arrived on the island and were "out for delivery" on the 11th. Received update today that they will now be delivered on the 24th. The 24th is Christmas Eve and this is Canada Post we're talking about so realistically I can expect these parcels sometime in the end of February. So, if you work in customer retail/services this holiday season and have customers sporting their Canada Post work attire, just remember that they are sub-humans stealing your tax dol...

The tracking hasn’t even updated. Why is purolator and fleet optics (which I hadn’t heard of before) able to deliver parcels when they are supposed to but not CP?

Someone tell me why Purolator suddenly have trouble finding my address, after delivering dozens of orders from H&M using the same address? Hitting me with this “Address correction required” bullshit? What the heck am I supposed to do? They have the right address but won’t deliver the parcel. I can’t “update” the address because the sender needs to do it, and H&M refuses to deal with it until 10 business days has passed. I have half a mind to just ask for a charge back from my credit card because wtf? Update: they finally called me about a 6 day delay and asked me to re-confirm my address. They were like is there a unit number? I’m like ma’am this is a hous...

Starting with a missed connection December 1st, it was unclear where this connection was supposed to be or which province it was in. Delivery rescheduled until the next day, then Tuesday also had no new scan but a phone agent said the parcel was in Moncton waiting for a connection to Saint John. A trace was started and was supposed to hear from that agent by Wednesday at lunch. Still never heard a useful update or single location from the trace agent and it is now December 8th. Strange tracking update showed up this afternoon that it has been transferred to Canada Post in Saint John. Past tense as if the transfer has been completed. There is no usable tracking info, just “undefined” Is ...

Dropped off parcel to ship to Pointe-Claire Qc, 20 minutes after dropping it at Purolator the tracking says my parcel is ready for pickup.

I just checked tracking on a parcel I have shipped & the item has been sitting waiting for the customer to pick it up from Purolator for over a week. Does anyone have any experience with this situation? Will the parcel be sent back to me? I’m sure Purolator won’t hold it much longer.

I wasnt home when driver arrived and they left ticket for me to pick up parcel at depot. I get there present ticket, they scan it and then cant find parcel. I am told to file with Trace Department which I do. They take my info about it then send me a blowoff email as if I tried to scam them. If they went to video recording inside depot they would have seen I didnt get my parcel. Consider this...what if none of their cameras record anything at any depot and they just use them as a false threat to keep the employees in line.How safe would you feel using their service knowing that. I am convinced an employee stole my parcel and got away with it because loss prevention really has no way to catc...

I see a lot of inquiries about this... it seems like Purolator is experiencing delays. My parcel hasn't moved since Nov 13th (morning).

I'm shopping around for a commercial account, and I unfortunately don't think I can rely on Canada Post. While the strike is annoying, I also don't want to support Canada Post's douchebag execs by going with Purolator. Have any small business owners made the switch to FedEx or UPS? How has this affected your business and your bottom line? Are there other carriers you'd recommend for small parcels to Canada and the US, other than the ones I've named? Thank you, have a good day!

hey canadians, does anyone know if aliexpress is exclusively using purolator now since canada post went on strike? my last 5 orders have all come through purolator, not complaining at all since their miles better then canada post just curious update: 95% of my parcels are now coming through uni uni who passes them on to dragonfly for final delivery, about 5% come through purolator, it appears AE has completely divested themselves from canada post (thank god)

We used Canada Post to send a parcel to UK. Specifically told it would be sent to the address of the recipient and that no duties would be owing. Instead it is sent to an obscure Royal Mail Customer Service Point. No notice sent to recipient. Over $100 in postage for that service. DHL/FedEx/Purolator next time.

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Parcel is for Brampton and it arrived at a sort facility in Richmond BC!! What is freaking wrong with Purolator can somebody suggest me what to do so that I can get my parcel atleast.

## 🌍 The Verdict: Six Countries, One Undeniable Truth **After profiling six successful postal services across three continents, one conclusion is inescapable: Canada Post’s failure is not inevitable, not geographical, not economic—it is a deliberate policy choice designed to justify privatization.** ----- ## The Evidence: A Week of Undeniable Success Stories Over the past week, we’ve examined six postal services that face the same challenges Canada Post claims make success impossible. Here’s what we found: ### 🇮🇹 **Day 1: Italy - Poste Italiane** - **€1.2 billion profit** (H1 2025 alone) - 17,000 contact points serving 60 million people - Diversified: Banking (€600...