Online Parcelforce Tracking

Hi, our business has in the past largely just focused on wholesale trade shipped via pallets. But early this year I wanted to trial direct to consumer sales and started listing my products on eBay. Things have been slowly going well, last few months have really picked up with over 130 parcels going out in September. Now that I have got a good idea of what products works and how to market them I am in the process of setting up a website and investing is some better marketing. Up until this point we have exclusively been using Parcel2go to ship all our parcels. Their rates have been the best and I just had a meeting with the local FedEx rep and he has told me that he can't compete wit...

So I ordered an item in which I had to be in with ID to receive it. 1. Parcelforce said it would come on a set day via text, with the option to change the delivery day to make sure I would be in. 2. I did this, I changed the day in good time (2 days prior) however their system didn't update and they attempted delivery nonetheless.no card left. 3. Returned the following day in which I was in...all day, and no buzzer gone. Nothing but I get a notification saying that the package was refused by customer and would be returned to sender.no card left, this info was from the online tracking when I was wondering where my parcel was. 4. I try to call- get through all the steps - to a 2 HOUR WA...

I have been waiting quite a while for my copy of Fevered Star (book 2 of the current sub), only to realize that it has been returned to sender! I’m in Canada and there was a postal strike, meaning they simply rejected my parcel and shipped it right back… I’ve contacted TBB but have not heard a response in over a week now. What other recourse do I have? Incidentally, I just received book 3 of the series so it seems things are picking back up, but I’m annoyed that I’m missing a book I paid for. What should I other? Just wait for their response?

Hi, I’ve sold a card for over £500. I’m based in England. I now have the task of shipping it to Spain via ‘Insured Parcel (Parcelforce globalpriority 500£)’. Has anyone done something like this before? I’ve sent to Europe in the past but not on this scale and not by this shipping method. In my mind we don’t use reinforced envelopes this way? Any help would be appreciated. Thanks in advance 👊🏻

I've sent myself a parcel from NL. think a box 50x50x50cm, 17kg. It was a box in a box to make it sturdier. Sent through port.nl in NL, and it contained some food, some clothes , all second hand and mine. The only two new brand new things are a bottle of wine, an A3 print ( which was in its own box inside the two boxes) and two confectionery products. A week ago I received an email from RM / PF saying > We’ve been notified that a parcel has been posted to you from [name] in Netherlands. Just to let you know, it’s likely there will be a Customs charge to pay for this item, due to the declared value of it. You don’t need to do anything now. We’ll let you know when it’s...

So I ordered this a while back from Germany, it was with dhl at first and got handed over to Royal Mail after, this is what it’s showing and it’s currently the 21st with no further updates, I don’t know what I should do to find out what’s happening with it or when I should expect it, anyone have any advice?

Hi all, I've been trying to get a parcel delivered for a few weeks now without success. Originally there were 2 attempts in 1 day when I was out at work. We have a large box outside where most couriers (including Royal Mail) will usually leave parcels too big for the letterbox. So as I was due in work the next few days too, I used the app to update delivery instructions advising of the box. A further attempt was made the following day, but no response to the updated details so no parcel left. This parcel is not recorded delivery or needing a signature etc. No card was left on any of the 3 attempts, and both the app and website sent me in circles trying to reorganise further attempts st...

What does this ‘incident’ mean and is it linked to why parcelforce haven’t delivered my parcel besides ‘attempting’ for the past week.

I have had dozens of parcels from Buyee over the years, all to the same address with no issues. My latest parcel has been returned to sender, no attempted delivery. It was shipped with EMS which is handled by parcelforce here in the UK, I managed to get hold of parcel force and asked what’s happened and they said they either didn’t have the full address, or the barcode/address label was damaged so they couldn’t complete the delivery and have instantly sent it back to Japan… The address I gave is the same as I always use & 100% correct so I’m really not sure what’s happened. Am I now gonna have to pay again for shipping once it gets back to Japan? I have messaged Buyee but...

My parcel arrived at a Parcelforce CSP on the 8th of October, however I still haven’t received a fee to pay card, and am worrying this won’t arrive before it is returned to the sender. The item is from Taiwan so will be a pain to have shipped back, and will be out £130 shipping. Royal Mail and Parcelforce customer service have been absolutely useless, and I’m wondering if there’s another way for me to pay. Can I pay at my local DO without the fee to pay card? Many thanks

Ordered item on Wednesday. Parcelforce 24 Tracked. Picked up Wednesday teatime by Parceforce. Stays in a depot down south until Thursday night. Moves to a northern local depot midday yesterday. "Tracking" saying "Will attempt to REDELIVER next working day (excluding Sundays)" suggesting they have attempted delivery already - which they haven't. There is a link on the tracking page that says 'click here for more info' and you click it and it says the same ******* thing that is on the main page. Tracking Assistant at the bottom of the webpage - open it and it says 'choose one of the options' and there aren't any ******* opt...

Hey, so I was expecting a parcel today being delivered by parcelforce. I missed it lol but it wasn’t my fault. Guy didn’t even ring my bell and by the time I got to the door he was driving off… Anyway, I have arranged a redelivery to my nearest delivery office tomorrow so I can go and collect at my convenience. What I would like to know is - are the delivery office drops first on their route? Last on their route? Interspersed amongst all the other drops? It’s just that my delivery office is only open for a couple hrs in the morning except tomorrow where it’s open 8-12 and I have work at 12 so would be nice if there’s a chance I could pick it up before work and not have to...

Anyone having this issue with their order saying it was dispatched weeks ago but still not been scanned into the Royal Mail system? I ordered in July and my brother also ordered and his has been updated to deliver today whilst mine is still saying it’s waiting to reach the mailing service after being dispatched over a week ago

Hi All Ive been having trouble getting a parcel from Parcelforce. They tried to deliver Thursday, i was at work, no card left, they tried again Friday, again, i'm at work. Card left, please arrange redelivery. I go on the website. Track the parcel, "we tried to deliver this on 10/10/2025, no one was home" Please click here to arrange redelivery. I click the link... "do you have a reference number?", yes, i type it in. "oh, we tried to deliver this on 10/10/2025, no one was home" Please click here to arrange redelivery. I click again, ""do you have a reference number?", yes, i type it in. "oh, we tried to deliver this on 10/10/2025, no...

Hi, Any advice would be appreciated. Sent an Amazon Return back to their Dunfermline returns depot via Parcelforce 48express (Amazon's request). That was now 3 weeks ago and the tracking info has just been stuck as in the attached image since then. Amazon haven't received it either. I've emailed through the online form 3 times, the last two were more than 5 working days ago and heard nothing back. Any attempt to call the Parcelforce helpline leads to 1+hr wait times (once over 1h30), even when I get through at 8am. Seems like I'm just at the mercy of an email reply at this point, it's clear the parcel is lost. Is there anything I can do, anyone I can contact? Th...

Hello having a very annoying issue at the minute, ive got a ebay parcel that needs to be the returned i have been given a postage label and since the parcel is 30kg I believe a post office wont be able to accept it or atleast thats what ive read, so im trying to setup collection but no thats not possible either since when i go to put in the tracking information it wants royal mail tracking. I dont understand how such a big company could let this slip. Like you go on parcelforces website and oh no we're gonna redirect you to the same royal mail page. Please someone explain if im doing something wrong and how I can get it to work, getting extremely frustrating now.

I was already annoyed at Simple Delivery as an antiques collector and seller because it's so restrictive and honestly, the application of it makes zero sense. Most antiques are meant to be excluded but that doesn't happen most of the time, so I'm forced into Simple Delivery. I was cautiously optimistic when they added DHL because eBay have literally generated Royal Mail labels for 25kg antiques- nonsensical. However, it has become an ever-loving nightmare and I'm ready to tear my hair out. For context, I offer free postage on all items. I've now had four items with auto DHL labels and four items that have not been collected. Every single day, DHL will send out a ...

Hi, does anyone know if it's possible to use ParcelForce for delivery? The only options I get are Royal Mail, Evri and DHL. Am I not able to use the service I want? Thanks.

Hello all, I purchased an item last week with next day delivery and it hasn’t yet arrived. When I go to tracking, there appears to be this back and forth between the Hatfield depot (my local) and Basingstoke, which is nowhere near me. It initially arrived in time in Hatfield and then shot across to Basingstoke, before returning to Hatfield and then going back out again to Basingstoke again today. It is naturally impossible to speak to a single person at Parcelforce. Even the company I bought from has said they’re impossible to speak to since the integration with Royal Mail. Do you think I’ll ever see this package and is there any form of intervention built into the system when thi...

I ordered a 24 hour express collection service for my suitcases from Belfast to Birmingham and they were supposed to get to me by 7th October but I still don’t have them. It still says that they’re in Coventry since 7th October. I’ve called parcelforce and royal mail and submitted a form online but there’s no update. They’re not even getting back. I’ve been waiting to connect with an agent on call for 1 hour 40 min and two hours but there’s call would always end for some reason and I’d spend my time waiting for no reason at all. Can any of you help me out, idk what to do. It has all my clothes and stuff and i’m left without it😭