Online Parcelforce Tracking

Hello everyone, I have a package from a retailer I’ve dealt with before. The package arrives usually within 2weeks max. I’ve contacted them and they weren’t able to help unfortunately. I had this message pop up on the royal mail app last week, nothing since. Not the package or a fee to pay card…nothing And on all websites I use to track, it says in transit / left the Coventry PFW hub and it’s on its way to me But I’m starting to get worried as this is the 2nd package this month I’ve had this happen to. Packages reach Coventry then no updates or new tracking info. Can anyone help me please?? Thank you in advance. ** package coming to Swansea wales

Throughout the weekend, tracking showed the parcel as being at the Coventry PFW National Hub. Suddenly today, 17 November, it’s telling me that it’s “due to be delivered today” on 15 November!

I have had a package from the US stuck at the Coventry hub since October 29th. Haven't had any notification of customs charges or updates on tracking. I called Royal Mail/Parcelforce customer service and they said it was unusual but that all they could do is check with the hub and wouldn't be able to update me or give me any further info. I'm seeing online that this is happening to so many people. Are there delays in processing there or are things just getting swiped?

I want to pay a customs charge however I constantly keep getting this message. I also haven't received a fee to pay card or letter yet Is there anything I can do about this?

The move from Parcelforce to Click & Drop is an absolute nightmare. My business is shipping mainly to Europe using PF Euro Priority. My orders are in Euros, Click & Drop imports the orders correctly in EUR, prints the customs invoice correctly in EUR. But then the chaos begins. When the customs data is internally transmitted from C&D to the Parcelforce export team magically all EUR values turn into GBP (without using a FX rate, so 100€ become £100)...but only for the subtotal of the order. The total is correctly exchanged from EUR to GBP. This leads to an error in customs processing and every single parcel needs to be correct by emailing the original sales invoic...

I paid (a lot) for some personal items to be shipped from another country (after a holiday) that I’d previously purchased in the UK, so VAT had been paid on them and no customs charge was due. Parcelforce sought clarification for these items and proof that they were personal effects was provided. There should’ve been an attached print out with receipts on the suitcase for Uk customs but I’m guessing it was lost on transit. Parcelforce has sent me a bill for £25 to cover the “handling” of these items with customs. What are my legal rights in paying this? Is this fee covered in the Digital Markets, Competition and Consumers (DMCC) Act 2024 whereby fees have to be disclosed. Ev...

I've made many orders in the past and came to accept the customs and duty charges being additional if you ordered over £135. LTT always refunded some of it which was fine. I made a similar purchase this week which with taxes and shipping came to around £150. The products costs being less than £135. This time however UPS are delivering instead of Parcelforce. I've got a total charge of £80! That's more than 50% of the total original order charge. The handling fees appear to be £31 (I'm sure Parcelforce was always around £17). Leaving £50 in "government charges" assume this is customs. I've contacted LTT so I'll see what they come back with. U...

I purchased two labels and two collections. however, one box was delivered the next day while the other was today (48 hours later). Since this is a guaranteed service, can i claim any compensation at all? and if so how do i go about doing it? Usually I don't care, but each label was £35. (parcel was collected by the postman, not by Parcel Force.)

Tracking shows delivered There is proof of delivery to the collection point Buyer still claims hasn’t received the item and its not there when he goes to collect - this is what he has told Vinted Vinted have said that their investigation is complete, buyer is refunded nothing else they can do and won’t compensate me as Royal Mail show it is delivered. I have the proof of postage (receipt), tracking and there is a photo on the tracking. Yet Vinted have closed the case. What can I do in this instance to escalate? Surely this should be covered by Vinted/RM? I have around 200 only 5* feedback and have sold £4K worth of items, I am incredibly frustrated by this and it seems to be a bla...

A couple of weeks ago I bought an item from a private seller in a hobby group (not a business). The cost was in the hundreds and I paid by bank transfer. The seller is in England, I’m elsewhere in Scotland. This type of private sale in this group happens all the time, with no issues. I’ve had zero issues when buying and selling in the past and I can see the other person has also. So I don’t doubt their legitimacy. After hearing nothing from Parcel force after two weeks of non delivery, I contacted them myself, but couldn’t get through. I then messaged the seller and asked them to chase, but they said they were busy and asked if I could do it, so I did out of politeness. They opene...

Hi all, I run a business that services IT for a few thousand users and often need to arrange collections for customer to bring their laptops into my office and arrange laptops outgoing to customers. Currently we are using couriers like parcelforce royal mail etc and are manually inputting all customer requests to have their computers brought in to us etc, I have been trying to find a way to make this more hands off has anyone used or are aware of any solutions? Ideally we would like something that we can manage in house but the clients have access to a self service portal wherein they simply input their contact details address and desired date of collection, this would then notify whichever...

Hey everyone, We recently added **Royal Mail** as a carrier in **ShipStation** for our online store. Labels print fine and tracking numbers show up (e.g. *PK0966…GB*), but customers don’t receive any Royal Mail tracking updates by email or SMS. We’re mainly using **ParcelForce Express24**, which appears inside the Royal Mail integration in ShipStation. ShipStation marks the order as “Shipped,” but no further updates ever reach the customer. Has anyone managed to get ParcelForce / Royal Mail tracking notifications to send automatically through ShipStation? Or do you rely on Royal Mail’s own email/SMS system instead?

So, a bit of context. I am aware this may be my fault On Friday morning, I purchased an order from an airsoft website, which was processed and completed two hours later. I got the tracking number a bit after it was processed. All fine and dandy. A few hours later, it showed 'we are expecting it' on royal mails app and website. Cool! Fast forward to today, and absolutely no progress made whatsoever. It's been three days- yes I know parcelforce is closed on the weekends, but I expected at least some updates today. Nothing. Still 'we are expecting it'. What should I do? I plan to call up parcelforce tomorrow morning, Tuesday. It's being mailed with ExpressAM by ...

Hello! This is quite specific but I'm hoping someone can help because I'm coming up blank on everything I look into. I'm with a band that's touring the UK soon, and we're having two shipments of merch printed in the UK. Our bus is based in Liverpool but we can't ship directly to the bus, so I'm looking for a place nearby that we can have two large shipments sent to - probably about 10 boxes per shipment - so we can pick them all up at the same time. The shipment is too big to send to the sort of 'locker' pickup options. 've looked into DHL and Parcelforce depot pickups but I can't seem to find how to ship directly to a depot. I also lo...

item was at customs over the weekend. today it says customs clearance complete and the parcel is on its way to you? Am i in the clear or is a fee still possible?

Does Parcelforce Express24 deliver on Sundays? Thanks in advance

I booked a redelivery at 7am yesterday morning to send to my local post office. It says it's a parcelforce delivery through royal mail. Says it's still in transit, not been delivered. Any ideas on help please

Hi. I am having a trouble contacting an actual human at Royal Mail / Parcelforce. If anyone could help me with a proper number where I can speak to a member of staff I would appreciate it a lot. My delivery address is missing my house number for some reason and therefore the delivery attempt failed. I am trying to add this info but not sure how to do it. I have all the info about the parcel being sent from Netherlands to UK by parcelforce. But tracking is showing through GLS website though. Who do I contact for a help?

I can't find any details and have been told that it is monitored 24/7 with instant access by the operator. Is there a driver facing camera like the Netradyne system that Amazon use to sack drivers for glancing at the radio or vaping in the cab? I only got murmuring from my IR rep so I'll have to ask regional H&S, how has it worked out in the trial areas?