Online Parcelforce Tracking

We have a daily Parcelforce and RM collection, and apparently late on Friday 5th when our post was collected (or possibly over the weekend) a photocopy of a flyer was posted through with a QR code to book Christmas collections, which was found yesterday morning Monday 8th with some other post. Our staff didn't pay much attention to it yesterday as it just looks like a piece of junk mail and Mondays are very busy so most post gets left until Tuesday. It's literally a poor quality black and white photocopy of a flyer which looks quite dodgy and possibly like a QR scam. We should've looked at it sooner apparently, because the deadline was yesterday, the day we found it! We usua...

Hi folks I’ve ordered a watch from a private seller on Chrono24. Value approx £2k. He’s sent it Canada Post, which then gets sent via Parcelforce on my end. It’s been stuck in Coventry Parcelforce since 1 December. I’m awaiting a letter to say I’ve got to pay the VAT (would rather not but I factored it in) but it hasn’t turned up yet. How long does this usually take? I guess longer than usual at this time of year…. I am a bit worried that the Chrono24 escrow might ‘time out’ and pay the seller out before I have my hands on the watch. Equally I’m sure he’s eager to get his money. First time I’ve ordered anything this valuable from overseas, and might end up bein...

Hi folks I’ve ordered a watch from a private seller on Chrono24. Value approx £2k. He’s sent it Canada Post, which then gets sent via Parcelforce on my end. It’s been stuck in Coventry Parcelforce since 1 December. I’m awaiting a letter to say I’ve got to pay the VAT (would rather not but I factored it in) but it’s not turned up yet. How long does this usually take? I guess longer than usual at this time of year…. I am a bit worried that the Chrono24 escrow might ‘time out’ and pay the seller out before I have my hands on the watch. Equally I’m sure he’s eager to get his money. First time I’ve ordered anything this valuable from overseas, and might end up being...

Hey all, I’ve ordered an item on Cardmarket a month ago from France. It’s been shipped on Nov 12th, and since Nov 14th it’s been kept at the Coventry Parcelforce facility. I’ve been wondering about custom fees but I haven’t been asked to pay anything. I’ve tried to reach RM by email & phone, no luck. Does anyone know what I can do, or if this sort of delay is normal for items from France? Thanks all!

Never really had any issues with Royal Mail/Parcelforce in the past but needed something delivered for a family members birthday present and yet to receive anything. Went on to find more information about the parcel to be brought to the last picture. Any information or help would be greatly appreciated - Royal Mail has no way of contacting them unless you sit and speak to an automated voice machine which as you can probably guess is getting me nowhere as a Glaswegian. Many thanks!

Exhausted every avenue trying to find where this parcel has went & now turning to reddit to see if someone can shed any light? Dispatched a set of golf irons on the date shown express24. Zero updates since. Long story short, these were sold on eBay & the buyer has already received a full refund at my expense of £315 😭. I have contacted the post office I used to dispatch them twice & get no answers, I went to my local Parcelforce depo & Royal mail main depo but can't get anywhere. I've completed a claim online & am waiting a response. Main question I have with the tracking never updating - what is the process for tracking? Should the ...

I have read the policy multiple times and so what I understand is, Auto parts no matter what are subjected to 25% duty as soon as it makes it to customs? So myself(the consumer) has to cover that cost? Sender would be sending it through parcelforce. Thank you.

Ordered a package from Germany, which was handed over to royal mail/ parcelforce. Paid for customs etc and was meant to be delivered today (royal mail said on the tracking it is due for delivery today). Later on, I got a notification that it was delivered but no parcel was around my house and none of my neighbours took it in either. The proof of delivery was a photo of a completely unknown house and the signature was someone elses. I called royal mail to let them know and they were very helpful thankfully. While I was on call with them, the proof of delivery and signature disappeared from the tracking and replaced with the image might not be ready to be uploaded/ was removed. Then it reapp...

Hi I ordered a gift from Hong Kong a couple of weeks ago, expecting to pay customs charges on it. But it arrived in the UK last week and since then it's been in limbo. I know it has a charge due on it but when I go to the link to pay, it gives me the below error message... I've phoned Royal Mail and Parcelforce, being on hold both times for over 40 minutes, and neither of them seems to be able to resolve the issue. I can't pay the fee over the phone, and I haven't yet received a card for it. https://preview.redd.it/wqt629pi9z5g1.png?width=2034&format=png&auto=webp&s=9ce1af1da9785dddce07a989e74bc613f228118c

Hi, I've tried the 03457 740 740 support line with no avail so putting this here in the hopes a RM employee can help me as it's my last resort. I had a delivery missed on 5th Dec by Parcelforce, however I received no email previously or a text to inform me of delivery (the retailer said 3-5 working days when I ordered but I never got any tracking details). Since I missed it, I've been trying to find out when it will be re-delivered but the automated support line is useless - says next working day however, I used the support line + Bot to re-arrange delivery for Saturday 6th December and the bot confirmed. However, still no email confirmation or notification and I didn'...

I ordered a MacBook Pro from Costco which was sent using Royal Mail/Parcelforce. On the day it was ‘delivered’ I was at work and nobody else was home. I checked the tracking and it had a signature and a photo of the box. The signature is not even remotely similar to mine, but it says it was signed for by me. The photo doesn’t really demonstrate it was delivered in my opinion, that could be any parcel and at any address. In fact I can prove this is not my door because my doormat has patterns on it that should be visible in that photo. I had no option during the order to specify a safe place or that it could be left outside the door. I got home and it wasn’t there, checked with all...

As the title suggests. I’ve been waiting for a call from sales for 2 months, probably closer to two and a half. All I need is parcelforce services added so I can send over 2kg internationally. I wait the several hours to get through to customer services to be told someone from sales will call me and it never happens. I’m sending parcel after parcel in multiple shipments and it’s costing me far more than it should. Is there a way to get through to sales? Can someone be emailed to speed this up? It’s not possible to contact anyone or get a response 🤦🏼‍♀️

I ordered a TV at EE online. They sent me an email said it was dispatched with a link to track on parcelforce. But it didn’t contain a tracking number so I can’t see where the parcel is. It also stated it was express 48. So if dispatched on the 3rd I should be getting it by the end of the week…. Also tried to call customer service and they said they can’t find my order which is strange… Does anyone have the same issue? Will I get it at the end.

Hi my first purchase and my item hasn't moved since the 27th of November, any advice on how I find out why its delayed, as the link is for Japanese internal post only?

Hi. I had sent an item via parcelforce on the 30th October and it was returned back to me. Enroute, it got detailed on a depot (name not mentioned) since 11th November. I have raised official complaint and an escalation with parcelforce but there hasn't been any movement. How do I proceed now?

I made a test order of a small inexpensive item and it was due today between 1pm to 3pm. I tracked the van to my street and watched the van park on the other side of the street and the driver walking up and down trying to find my house, so I went out to collect it from him as he couldn't find my house. There is a flat that looks like a house opposite from me with the same door number but different street name. It just so happens that the individual living at that address is known for having visitations by the police and has no problem receiving other peoples packages without ever returning them. However my packages also go to other addresses with the same door number. Royal Mail, DPD ...

Hello I had a delivery due today, via parcelforce royal mail. It says the gate was inaccessible. Even though I had the gate open. I have now called parcelforce and given them the code for the gate, they say they will try and deliver tomorrow. Will they actually put the code on the parcel or are they just making this up? They seem incompetent. If the parcel isnt back from delivery yet, how on earth are they going to put the gate code on it?

On Oct 30th, I scanned the QR code and placed my parcel in a locker to be shipped internationally (tracked). The tracking information showed that the item was dropped off, but nothing else has been updated since the 30th. I have tried going through the absurd customer service phone menu four times to try to speak to someone about what might've happened. I can't seem to get to a human being. The one time I stumbled into a 50-minute phone queue, and after waiting for what I thought was a Royal Mail customer service rep, the person said they were with ParcelForce and couldn't help me. I've tried registering a claim, but I only get the message that it isn't eligi...

Hello, Looking for advice as I may just be impatient - Yesterday I arranged for a parcel to be delivered overnight, paid online for the Parcelforce Express24 service, dropped it off at my local spot and saw on the updates it was scanned in to the shop. Since then, nowt. Not a single update... I'd usually at least see it scanned into the sorting hub and that it's out for delivery. Also, other note - I usually use Parcelforce but the link it took me to was a shared RM / Parcelforce page, the service is noted as Parcelforce but the tracking looks like a RM reference. It's a particularly expensive item (mostly-sufficient insurance paid for) but I wondered if this wa...