Online Parcelforce Tracking

Hi, so I have had a parcel recieved in Coventry Parcelforce int hub, on the 2nd of march, but no movement since. I tried calling, and they say it's with HMRC, but they have no way of contacting anyone there. What do I do? How do I chase this? This is starting to get silly.

I went to the ParcelForce depot in Maeglas, Newport and there was a handwritten sign on the door saying they're closed until further notice due to unforeseen circumstances but there was no indication as to what those circumstances were and there was an alarm going off somewhere inside the building. Anyone know what's going on?

More just a vent post than anything. I ordered my 1/7 Kindred Spirits Eugen back in September on sea mail. Unfortunately it arrived during the Christmas period (not making that mistake again), and with the UK postal service being how it is, it got returned to sender by no fault of my own. Parcelforce attempted many deliveries outside my redelivery window and ended up just shipping it back, despite me spending 8 hrs of my life on the phone with them trying to sort it all out. Anyways, by March this was all sorted and AmiAmi had refunded me the full amount. So. I ordered her again, thinking now that Christmas is over, it will arrive okay! Three, apparently, refused deliveries (two apparent...

I built a Frigate GenAI event log dashboard using only native HA tools I'm always lurking and learning from this community, this time I wanted to share something back because I'm quite happy with the result (it doesn't mean I will not improve it or replace it entirely in the future if something better comes up!). If you're running Frigate with the Generative AI function enabled, you probably get nice AI-generated summaries for your camera events. Well I built a small automation + markdown card combo that turns those into a clean glanceable log directly in your dashboard, so I don't have to go in the Frigate dashboard to actually see what happened if I missed the no...

I paid a customs charge last Friday morning. almost immediately after receiving the notification and was given a confirmed delivery date of today (Monday 16th March). Instead of the item, my postie delivered a customs fee card which I had already paid :( I believe the parcel is being handled by Parcelforce rather than Royal Mail directly. Does anyone know if the two operate on separate delivery schedules? 

Hi need some help with a problem, I bought a set of 4 wheels for a car on ebay and had them delivered with parcelforce 24hr, the seller packaged 2 wheels together so in total there was 2 parcels with 2 wheels in each, I had one of the parcels delivered the next day but the other pair of wheels have gone missing. The tracking has never updated, the seller has contacted parcelforce but they haven't been very helpful. What should I do now as only having 2 wheels is useless, I don't understand how if they were together they got separated and how a parcel as big as 2 car wheels goes missing for 2 weeks? Thanks

Hi everyone, I’m expecting a parcel from Japan. Tracking shows it arrived in the UK, went through Coventry, and is now "held at the London East PFW Depot as “customs fee to pay" since 11 March. The issue is that when I try to pay the customs charge on the Royal Mail / Parcelforce website using the tracking number, I get a "technical error saying the system is having problems", and I haven’t received any SMS, email, or fee card with the payment details yet. Has anyone experienced this before or knows what might be happening? How long did it take before you were able to pay the customs charge? Thanks!

I ordered something from abroad and expected a customs charge, but the invoice with the reference to pay it took 2 weeks to arrive, I paid the £107 charge and chose a delivery date for the weekend so I'd be able to receive it, but instead as it had passed Parcelforces' holding period they just sent the item back, so I ended up just getting a refund from the seller and having to pay postage again which is fine, but since I never actually got the parcel I don't have the MRN(movement reference number) for the C285 and am kind of at a loss of what to do, if anyone has dealt with something like this before any help would be greatly appreciated!

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Parcelforce had this bouncing about for around 3 months. Despite it being shipped Express 24. 3 whole months... lost in a warehouse in Coventry. There needs to be a special level of **** for some people... where Mick Thomson waits for them, with a snapped off neck. 🤦‍♀️

Have a very expensive guitar being delivered that had less than 100 miles to travel up country to its destination. Parcelforce had the bright idea to send it 300miles down to Coventry only to sit there for 2days now sitting at Chorley for god knows how long. Express 24h delivery my arse. What kind of business are you running here. Then when you try contact them they have automated calls, no live chat, emails will take more than 2 days to respond. Sort it out parcelforce beyond a joke. Last time I'm ever doing business with you again.

Sorry for the long post ahead. Sharing my story to warn other figure collectors in the UK, and to ask for alternatives as well/ hear about your own experiences. I placed an order an AmiAmi for a couple of figures, received a notification that it was out for delivery, and then later that day, that they were delivered. I was home, and no one knocked, but when I opened the door to check, the parcel was left on my doorstep. I had chosen EMS, which I’ve always done so. In past orders, I never had an issue. But previously, I was asked for a signature. I didn’t look into it, as my parcel had reached me anyways. A couple of weeks later, I again placed another order, and again chose EMS. Yesterd...

But my question is - what does "Ready for Delivery" mean? I rarely get PF items, and the RM ones usually go from "In Transit" to "Out For Delivery".

Called twice, emailed and filed a complaint - parcel was supposed to be delivered 19th February. Spoke to the Parcelforce guy on my road today: “Hi mate you tried to deliver my package a couple of weeks ago and now it’s stuck in the system, anything else I can try?” “Wasn’t me” “It was you - you’re the guy off my doorbell camera” \*show him picture of him\* “Oh yeah… I’ll check cages tonight…” takes my details Before I get my hopes up, will he actually try and find my package at the depot or was he just trying to get rid of me? How can I get anyone at Parcelforce to respond?

Hi just posting wondering if anyone can help.I bought a Samsung tv On the 02/03/26.On the third the tracking updated to pre advice received and tracking number provided.This for parcelforce. When using the tracking number it just says advice received and express 24. The estimated dates for delivery are now over and the seller just says to expect it this week no estimated date and that he’d just got off the phone to them. I’ve got no idea when to expect this I paid 500.I don’t even know if parcelforce have my tv.Id be grateful for any insight or advice thanks

I urgently need this parcel today but it’s been stuck at Coventry for the past three days. They’ve said it’s going to my local delivery office but it’s due today and the tracking still shows it’s there. Will it still arrive today or is it a missed scan? Or is my tracking delayed?

Shipped a golf club Parcelforce Express48 29th Dec. Delivered 2nd Feb. 35 days on a 48hr service. eBay made me refund the buyer. Claim from Parcelforce — turns out Express48 doesn't compensate for delay, only loss. Got my £5.88 postage back, nothing for the item. The kicker is eBay basically tells you to use tracked services to qualify for seller protection — but the services they approve don't cover delay. What am I missing? Was there insurance - £35 item - do I just chalk it to experience?

Sent from France via Colissimo. Originally the estimated delivery frame was by the 27th Feb, but there have been no updates since arriving at Coventry on the 20th. :)