Online OSM Tracking

Folks, I'm pretty sure my order was delivered to the wrong place. I've been tracking since 11/4 and USPS kept showing my order was in transit in Georgia still today. No new update. I noticed there is another shipping company I guess that was used called OSM Worldwide and I guess USPS is awaiting the package from them. Well today I go on OSM Worldwide site and put the tracking in and it shows it was delivered to my town on 11/6. Wtf man. Cardsmiths still has not responded to my email.

After weeks of waiting, and blatant lies of “delivery attempts” here’s a final email that I had to beg them for. Cherry on top is Durand hasn’t responded to me in the estimated time. It’s been almost 2 weeks. This will be the last time they get my money.

I ordered from dbrand on September 28, and it was on backorder for a while. It finally shipped out on October 8 through OSM Worldwide. Tracking shows it went from Depew, NY → York, PA → Glendale Heights, IL, where it’s been stuck since October 10. Then, a few days later, OSM’s tracking suddenly claimed my package was “Out for Delivery” and even “Delivery Attempted” in Columbus, Ohio but a 4 hours later, it updated as being back in Illinois, which is about six hours away so that’s not even possible. Meanwhile, USPS still says they haven’t even received the package for the last mile delivery I messaged dbrand customer service about it, and got an automated response tell...

Hi dbranders - I’m hoping someone from dbrand might see this or that others have had similar experiences. I placed a preorder a few weeks ago, and according to OSM tracking, it shows as “delivered” on Tuesday, October 14, 2025 at 12:55 PM. However, I never actually received the package. I live in a college dorm, and after checking with the package center and service desk, there’s no record of the delivery. My order number is #23129810. I reached out to OSM Worldwide, but they just said it was delivered by the courier and couldn’t help further. USPS shows no recent updates and is stuck on "Arrived Shipping Partner Facility, USPS Awaiting Item." I was excited to try dbran...

I pre-ordered the ghost case for IPhone 17 Pro late last month, and on the 2nd of this month, I received a shipping confirmation. Since that time, my package has moved from New York to Pennsylvania... I live in the west, so I know it will take at least another week for the package to make it out here, that is, if it moves at all, and doesn't just sit around for days on end like it seemingly has been doing. Since USPS still hasn't received the package an entire week after it shipped, I still don't have any estimated delivery date. Call me impatient, but I don't like it when things I order are stuck in limbo. This entire experience has left a sour taste in my mouth, and I...

I know a lot of people it gets stuck right here but wanted to know how long it takes being right here before it gets moving?

Said it “shipped” on 01 October. No updates since…

@dbrand @ZacksJerryRig @FTC I ordered an S25 case + screen protector from @dbrand. They gave me a USPS tracking number, but I never got the package. Later I found a random name OSM worldwide courier marked it delivered — yet nothing ever arrived. I emailed dbrand several times, but no reply. After digging deeper, I found countless others on Reddit users facing the same issue. What hurts most is I trusted this purchase because of @ZacksJerryRig, who I’ve watched for years. Instead, I feel scammed and deeply disappointed. 💔 #dbrand #consumerawareness

My order for a Samsung Galaxy S25 Ultra Grip Case with Skin + Screen Protectors was sitting in PA for the longest time and then it finally moved to Las Vegas NV then after a couple of days sitting in Las Vegas NV it departed and it is still sitting as departed a couple of days later and I am 2 days away from 7-8 business days away from standard shipping on your website. It was shipped using USPS Parcel Select and the third party carrier USPS is awaiting the order from is OSM Worldwide. I am thankful for free shipping but $90 order and free shipping being the slowest shipping option on the planet next to international shipping is insane? I love your products dbrand and your products have limi...

I ordered the killswitch 2 ultra kit Sunday Sept. 14th thinking that it would arrive by the 23rd, but it’s still not here? I’m wondering if anyone is around the same batch but already got theirs… Mine is heading in the bay area

So the first package hit Ft Worth distribution center and just poof. No one knows where it is. This second packages is the replacement for the first one and the exact same thing is happening. It moved just fine both times until Ft Worth. Ive talked to my local USPS and the manager has sent emails to the P&DC in ft worth trying to locate. But what the **** is going on at this place? Im extremely frustrated. Is there really nothing I can do beyond submitting missing mail requests?

so im at a loss at this point ive contacted Dbrand via support tickets 3 diffeerent times for my package that shipped on the 28th of Aug. and on the 2nd of september it just stopped moving in the shipping line and has been in limbo. i emailed them on the 5th, and again on the 12th and havnt heard back from the support system. if anyone has any info to help me get ahold of them for support that would be greatly appreciated. And for context yes i reached out to OSM WorldWide for shipping info first and USPS as they are suppose to be last mile delivery service on the package and USPS hasnt recieved the package and OSM WorldWide told me in simple term we dont know where its at but for quicker r...

Preordered at the start of the summer and we’re already half way through September with no movement at all. Also no, support hasn’t answered 😂

Osm said they dropped it off somewhere, I went to usps office and they said they never received anything. Im at the mercy of the 5-10 day support ticket backlog. Item shipped September 2nd

Ordered the replacement kit for the Switch 2 on Aug 6. Used the discount code to get the Killswitch for my Steamdeck too. It all shipped on Aug 19, and hasn’t moved since Aug 25. I did put in a ticket with dbrand, as USPS said they couldn’t do anything and contact the shipper. But dbrand is 5-10 business days delayed in there queue. Am I cooked and out $70 USD?

Wondering what others experienced with their shipping. Mine shipped from Canada early last week and it has been sitting at OSM in Illinois for a few days. I have been seeing multiple reports of people's getting lost in the mail and needing a replacement. I am probably just being impatient, but what should I expect at this point? P.S. sorry if this is a ****** question.

https://www.osmworldwide.com/tracking/ My package delivered and never reflected it even arrived in my state on the USPS tracking. Shows every stop correctly on the official OSM tracking website with my tracking number. Hope this helps! Finally got mine today

It shouldn’t be this complicated

Definitely not the first time something like this has happened, almost like clockwork, OSM has seemingly possibly lost both my packages. One from BOTM and one from their sister site Allurial. They departed the town before my distribution center on August 30th. All my other packages are currently still moving, so I know this isn’t about Labor Day or USPS. I’m sure they will turn up eventually, but man is it aggravating. I wish so much that this company would switch to DHL for their deliveries. Sorry I know this isn’t important, but I just had to rant! I hope everyone has a good day!