Online OnTrac Tracking

Just wanted to know if others have had a similar experience - I ordered a couple times from Lululemon (Christmas gift) to which they shipped as one package through OnTrac. The package got delayed a couple days, inconvenient but won’t complain. They finally deliver it, and take a photo of the delivery. 15 minutes after the notification hit that it was delivered, I looked at the confirmation to see they placed it at the wrong building within my apartment complex (which is technically the wrong address, so it was never in my possession). I went to go get it, but it had been stolen. 15 minutes after delivery it was stolen - I’ve been reading reviews about this “company” and seeing report...

Bought a pc off Walmart cyber Monday and it shipped to my facility on 12/6 and hasn’t seen any movement since. Wondering where to go from here. Spent about 1200 and was supposed to be here last Friday. Sick of these moronic subhuman troglodytes handling people’s expensive packages

Has anyone had their package delivered through this scam company? I ordered clothes for a thrip more than 3 weeks ago and it was supposed to be delivered on Monday and now this **** *** company is saying it couldn’t be delivered bc they needed an “access code” when I live literally in a house facing the ******* street. I’m so frustrated with fashion nova and this ****** *** delivery company. I made sure I ordered early enough for my trip and now I have no ******* clothes for it.

Title says it all. The picture is of my conversation with "customer service" which ended up timing out and never made it to an actual representative to start a ticket. I'm so fed up with crazy lunatics and lazy folks who have no work ethic. I'm losing my faith in humanity.

Was getting frustrated with the lack of updates on the jacket i ordered on 12/1 and discovered i too am a victim of this ****** company For context 2nd slide is me contacting the seller on 12/9 only to receive contradicting info because where did this guy get delivery by the 12th from and where is ****** *** ontrac getting delivery (today) the 10th from😭

This is my first experience with ontrac. I paid for expedited delivery because I needed my order asap. It said it was out for delivery and then changed to 'delayed' and the reason they gave is that the driver attempted to deliver but didn't have an access code. I live in a house in a normal neighborhood. There are no gates. Now I have to wait "upto 2 business days" for them to respond.

Has anyone else had issues with REI using lasership when ordering online? This is my second lost package and third issue with them shipping through them. The third being they literally left my package on the sidewalk outside my home. While REI has replaced everything immediately. It is immensely frustrating.

AA ladies, soo i order these hijabs during the Black Friday sale so initially I placed the order on November 30 today is 12/9 I’m supposed to have them delivered today on my Gmail notification it says being delivered today and then out of nowhere I got ONtrac tracking number and when I try to track it it says see the photo by the way but it’s not working. I was trying to wear this on my graduation coming up on Monday In sha Allah, did this ever happen to any of y’all what did you ladies do? I emailed them but I don’t know if they will respond, sub hana Allah this never happened to me before.

hello! so i ordered some clothes from this name brand clothing company on nov. 21. and finally a few days ago, it said it was on the way. now i thought it would’ve gone through USPS or UPS. i have never heard of OnTrac before. it said it arrived at the facility (Lockbourne, OH) yesterday at 7:37pm and said it’s been received and is on its way to your OnTrac facility. it’s been stuck on this update and hasn’t updated since yesterday. i am getting super anxious and worried because this package is really important to me and i don’t want it to get stolen or lost or whatever. what should i do? P.S. i have tried contacting customer service/opening a ticket and texting the number, ...

i just want my rain jacket :<

Ordered on 11/30, was stuck in lockbourne, oh for days, supposedly was loaded onto a truck to deliver but ended up somewhere else? This is the 3rd package this week I’ve had stolen/ lost due to them. Shut them down

Ordered on 11/28 from target through a target plus partner (antonline.com). Zero updates since it initially got to the Bridgeport, NJ warehouse on 12/3....It only has to make it another 30 miles north to finally arrive at my door. Target advised to contact them if I don't hear anything new by end of day today. Ontrac said that it was going to their "escalation department" \*rolls eyes\* and that I should expect correspondence within 1-2 days (as of yesterday). For those who have experience with this, when do I throw in the towel? Will it ever arrive? It being a laptop... which also makes me antsy that it might get snatched.

If you go on LinkedIn type in ontrac you can find almost all of the higher up employees management presidents the ones in charge and you can write them or comment on one of their posts someone will listen maybe wish I could expose these fucks they have some f***** up practices with their deliveries and their employees

For the last days, there has been no update from Ontrac except to copy paste daily "your package has been received and is on its way to your Ontrac Facility". Appears to be on Lebannlon TN. And Ontrac just keeps moving the delivery date forward, so when I contact the retailer for a refund their only response is that the deliver is in the future. What in hells name is this absolute joke of a shipping company, and why the **** do major retailers ruin their reputation with this? Has our society degenerated so much that we no longer have a functioning mail infrastructure?

Yesterday my package was in another state and 2 days past the delivery date given. The status was still showing that it would be delivered 2 days ago. After contacting Ontrac, they said they'd investigate. The rep sort of hinted that it was lost. This morning the package is showing in my state and loaded on vehicle. My fear is that they're going to pull something shady and mark it delivered when it's actually lost or stolen. Wish me luck guys. I think I need it.

Dear Community Members, We sincerely want to thank you for your honest feedback and continuous support in our community. Your voices help us identify issues and improve faster. Based on the shipping concerns shared by many of you, **our community team worked closely with the official website and logistics teams to complete a full logistics optimization**: ✅ Effective immediately, **UGREEN official website orders will no longer use OnTrac as a shipping carrier;** ✅ All new orders will be shipped through more stable and reliable delivery partners; ✅ This change is now in effect, and future orders will not be shipped via OnTrac. This improvement would not have been possible withou...

It looks like I now have to reach out again because there is a problem with the address, even though I have already verified it to be correct.

Just on here to rant, mostly. I ordered a packout and needed one of the stack (the rolling drawer) delivered. For three days they kept saying "incomplete address" and I couldn't get a hold of anyone through customer service. I added a note to the delivery to drive down my 1000' driveway to deliver, noting that the snow wasn't deep. Tonight, it gets delivered at 9:32 PM. I didn't see the email till 9:50 PM and drove down to get it. It had an old navy package on top, also delivered by OnTrac. I lift the box, and it's empty. I should add that I live in the middle of nowhere and it's highly unlikely someone would take the time in 6 degree weather to rem...