Online OnTrac Tracking

I ordered this on the 2/17 and just got them today, 2/26. I’m still waiting on 3 other items.

Got this bs order confirmed when I still have SL03, 3 Yeezy slide pairs, JC08 and sunglasses otw😔🥀

I ordered curtains, package that came was slit open on the side and closed again with packing tape. The contents were a child’s dress from Amazon. These companies don't care at all and you cant find all the ones that use ontrac(Google hasn't been my friend regarding this). This one delivery service is single handedly destroying online shopping.

Just posting this in case anyone’s wondering where Yeezy at in the fulfillment process and what they’re sending out. Order was placed December 15th 2025. Still waiting for them to send the YS-01 in cream and gray and my SL-02 in this same order.

did it actually go from nj to az (im in va) or is it fibbing, idk if i should be concerned or not or if this carrier is just like…. weird idk 😭

Ordered a V6 Ultra. Last week. Was supposed to be delivered on Saturday. Never showed up. New delivery day was Sunday. Well, snowmageddon. I get it. Then the new delivery day was Monday. Again no delivery (obviously because of the storm). Then Tuesday, another no show. Now the new delivery day is today. But tracking shows it's still sitting in some warehouse and not "out for delivery." So, I want to talk to someone and see what's going on. And, I can't. All I can do is chat with the OnTrac virtual assistant and open a case. I can't get a human being. Look, I get that we had a storm and things might get delayed. But don't ratchet my delivery date by one d...

Ordered mini-fridge online. Was supposed to be delivered over a week ago. Been sitting on "delayed" with no ETA. Opened case with HD to ask for ETA from Ontrac, no response or update from Ontrac. HD refuses to cancel/issue a refund. Told me "this is not HD's problem" when I called. I cannot believe this is HD's corporate policy - they refuse to issue refunds for orders that are lost during transit. And yes, it is technically HD's problem - under the UCC, the seller (if it is a merchant, which HD is), generally bears the risk of loss until the item is delivered to the buyer. So now I have to resort to filing a lawsuit in small claims court to get my mon...

Just had an awful experience with TNF customer service. I ordered a mountain jacket as a warranty replacement for an old rainshell. Used a combo of my CC and the gift card they issued for my warranty to buy it. I was very pleased with the TNF warranty team - they seem to stand by their product. The order shipped via OnTrac. Timeline: 2/15 - TNF ships my order. 2/17 - Parcel arrives at local OnTrac Facility. 2/17-2/20 - Parcel at local facility - no status change. 2/20 - I contact OnTrac to ask why the package is stuck. They respond to say that they are backed up, will deliver as soon as possible. I contact TNF customer service to let them know, to which they say "...

​ Three Documented OnTrac Shipment Failures for Adidas Orders Within One Week ORDER 1 Ordered: 01/28/2026 Order: AD9534761\*\* Total: $189.00 Status: LOST Updated: Monday, February 9, 2026 This package was formally marked lost in transit. ORDER 2 Ordered: 02/10/2026 Order: AD9538222\*\* Total: $270.00 Tracking: 1LSCXON005VGR5P Latest Event: Exception Exception Timestamp: 02/16/2026 at 11:31 PM Estimated Delivery Date: 02/17/2026 This shipment progressed through tracking and was ultimately marked Exception instead of delivered. This is currently pending to be declared lost. ORDER 3 Ordered: 02/11/2026 Order: AD9538677\*\* Total: $240.10 Tracking: 1LSCXON00...

How does my package just go missing? I don’t know why Nike uses this ****** company.

I have 1K in tools being delivered from Home Depot. Ontrac says they delivered it yesterday at 5:37PM. I don’t have any packages, I don’t have any photo proof of delivery and their useless “assistant” won’t provide it. My neighbors swear they haven’t seen anything delivered to them. Home Depot refuses to do anything until this garbage company does an, “investigation.” I was home all day and UPS came just 15 minutes before that. Meanwhile I’m out 1K with nothing to show for it. I’m just so insanely angry at the thought they might claim they delivered this and Hope Depot sides with them and I’m somehow just f’ed out of my money?

OnTrac refused to deliver my package due to “business closure” yet I live in a house with a large front porch and front door. Can anyone tell me why they would cite this as the reason for not delivering?? I live out in the country, neighbors being fields/mile away from each other. The only thing I can think of is the delivery driver getting confused with our barn across the street?? Even then there is a door it could have been left at. Are they that ****? Or does OnTac just ****? And now on top of that, they mis-routed my package and it’s in a completely different state 🥲

I am pretty disappointed with fuel meals. This is my first time ever ordering a subscription meal prep and I’m already having issues. My order was expected to deliver by the 15th so I had to contact them and I’ll attach their response. Can’t speak much on the food yet because I haven’t gotten my package, but I simply do not recommend this company because they do not have a reliable carrier. I will update once I receive my order(if I ever do)

Has any one had issues with orders being ship by Laser Ship. If so avoid ❌I chose the 3rd day business day option for two large orders because it was free with an order of 75 dollars. I later regretted it because for over 5 days shipment was delayed. Until last night I opened a case I receive an update seen in the first pic. All my other orders - standard shipping had no issue arriving. Because of this most of the items that were on my list was sold out even the cute heart blanket. They were able to replace with a plaid blanket but still. Just highly disappointed.

...they actually compile lists. I have a huge issue with OnTrac not delivering, losing packages, not providing delivery windows, being completely unreachable and ultimately a worthless company. I started reporting them every time to the companies I purchase from. Found out today from BestBuy that they keep a track record of reported issues and they will suspend use of services if the reports reach a certain volume. Apparently this is standard practice (asked B&H as well and the confirmed).