Online OnTrac Tracking

Is OnTrac just a mess around here? In Dedham. Package got marked “delivery attempted – no one home” this afternoon. We were home all day. Cameras don’t show anyone coming down the driveway. This isn’t even the first time we’ve had issues with them. Is this just normal for OnTrac in the Boston area or are we just cursed?

I had a package(quite expensive) shipped by Walmart that should've been delivered today, however, about 30 minutes ago I received a text saying that they couldn't complete the delivery. I immediately went outside to check but couldn't find anyone or even an ontrac car. This is my first time having a package shipped through ontrac and I'm worried.

Hey! I have never had packages shipped thru OnTrac before and was not even aware of their delivery service at all. My package shipped a couple of days ago and was scheduled to arrive today. As of 8 AM, the package was "loaded on a vehicle" at my local OnTrac hub and then marked as out for delivery. About two hours later, the progress bar rolled back and shows my package as having travelled back to the hub it was at yesterday. For context, I am in CT and the hub it was at before mine was in NJ. So essentially it is showing as having gone from NJ => CT => out for delivery => NJ ? It also doesn't really make sense because the distance from my local hub to the...

Hi guys, im hoping we can get this pinned so people can see this post and get the help they need ASAP. As with other things, the sooner you can act the sooner you can get resolution. Q. How do I contact Ontrac A. Go to https://www.ontrac.com/support, select start chat, fill out the Name and email, leave the tracking# blank. Select i have concerns not related to my package, the AI bot will immediately try to connect you to an agent. The hours this is available is 8 AM - 9PM EST Mon- Fri, 8 Am - 8 Pm EST Saturday and Sunday. Q. Driver has delivered to the wrong address, what do I do? A. There are a few avenues to this. First save the screenshot of the bad delivery and a have a picture of ...

Hi all, I used to be a delivery driver for Ontrac with a very high success rate (99%) delivering 6-7 days a week since 2021 for the company as a "subcontractor". Im currently filing for disability due to my Chiari Malformation, so I have a lot of time on my hands. I would like to help the community out and give good responses to issues i have come across and hopefully give you all the power to make the right calls on your orders. I can tell you that after dark delivery, 6pm-9pm, increases chances of misdeliveries due to how hard it is to see house markers. In addition I have had a handful of times of showing up at the correct property before 9pm dealing with a person armed with a...

Well, a couple of years ago OnTrac made my Ryobi leaf blower disappear.  You know the usual timeline- it sits in the warehouse with an expected delivery date, every day it gets updated to the next day, and eventually one day it’s undeliverable. This time it was a pair of Nike sneakers.  It’s been sitting in the warehouse since 2/26/26.  Last week I contacted OnTrac and they said due to high volume in my area there was a delay. I knew where this was heading so, yesterday I called Nike and convinced them to ship me another pair before it went out of stock.  And today, sure as ****, it’s marked undeliverable. These people are a bunch of thieves that take in-demand items.

So we (my wife and I) do the whole food service thing. It just makes sense for us and it’s very affordable and there’s no waste. Anyways we had been with Home Chef for a while and left because of issues with shipping and food freshness issues. After a long break we went back. Our first order shipped as usual with FedEx, well second delivery is supposed to arrive today. I check the tracking to see the estimated time frame only to be taken to OnTrac and see that our delivery is now going to be a day late . WTF!! I’m guessing a few things will now happen, damaged, food is warm, and or we don’t get it at all!! I have have HC checking on this issue and I’m waiting on a response back fro...

I mean really. This is supposed to be going to MN.

Hi all, thought I’d post an actual positive experience. I made two seperate orders. One was on track to delivered on time and the other said it was never received by Ontrac even though Nike sent it days prior. I looked up the tracking number on Ontrac site and used their chat option. First package customer service was able to confirm delivery address and was delivered safely that day. 2nd package they told me wasn’t received yet. Magically after I spoke them the package was now received and was delivered next day.

At first I was horrified to receive a box in this condition, but after reading this subreddit I realized how lucky I am - I received the box and nothing was missing!! Not only did they deliver my order a mere 8 days after I placed it, they were kind enough to pick up everything that fell out of the smashed box and stuff it back in!! I ordered a bunch of vegan shake powder that comes in airtight/waterproof bags. All but one of the bags managed to survive unruptured, so all they need is a good bath to wash off the clearly-visible filth from where-ever they fell out of the box and were stuffed back in and they'll be good to go! Congratulations OnTrac on a successful delivery!! (Blue th...

Has anyone had OnTrac deliver an empty box!? The box was loosely taped back together. I think the OnTrac delivery drivers or warehouse workers are stealing packages because they know there are no repercussions! Nordstrom will not refund my money. I was escalated to delivery research team manger and he said they have proof it was delivered. The only proof that I have that it was empty was the OnTrac delivery person loftily throwing a box apparently containing two pairs of tennis shoes on my porch. I filled out the Nordstrom survey with a one star and extremely negative comments and no follow up response from Nordstrom. I have filed a chargeback with my credit card company but have little h...

here we go again... 🥴 $600 in car parts 🤞🤞

Apparently Nike is using Ontrac? I’ve been buying does from nike for over a decade and never once got a delivery from this company. I was supposed to receive my levi 3s today. Never heard of this company so I looked them up and reviews are terrible., there are multiple instances of stolen packages. Nike now doesn’t have a delivery date on their narvar and ontrac still says they are en route. When should I be worried?

Guys i ordered items from yeezy 6 weeks ago(jacket,hoodie,t shirt,glasses and slides) and they sent me email yesterday that they shipped only t shirt.WTF? Every time i got my orders from yeezy like after 2 weeks

I ordered this on the 2/17 and just got them today, 2/26. I’m still waiting on 3 other items.

Got this bs order confirmed when I still have SL03, 3 Yeezy slide pairs, JC08 and sunglasses otw😔🥀