Online OnTrac Tracking

I ordered a dress from ON, originally it said it would come on the 14th, but it updated and was marked as delivered by OnTrac at noon yesterday. They sent a "delivery" picture, which was just the upper half of my apartment outside door, no package. While someone could have stolen it I guess, I've never had theft issues at my apartment. Looking at reviews, I'd bet that the delivery driver stole it. ON won't let me submit a claim until the original delivery date has passed and I'm sure they won't refund me since it's marked as delivered. Anyone else have similar problems?

Has anyone ever had their order shipped with OnTrac? I've never even heard of it before. Does OnTrac deliver the package or will the post office deliver it?

So this one’s wild. I ordered Pokémon TCG items from Sam’s Club. They used **OnTrac** — the carrier that delivers to *whatever random porch the driver vibes with that day.* Tracking shows “Delivered.” Cool… except the delivery photo is **not my house.** OnTrac even confirmed it was **misdelivered** and gave me a case number. Easy fix, right? Wrong. Sam’s Club support hit me with this gem: > So apparently, according to Sam’s logic: * Carrier loses your stuff * You never receive it * They get to **keep your money** * And that’s somehow... “policy” Newsflash: *“No returns” ≠ “We can keep your cash when we don’t deliver your order.”* T...

So this one’s wild. I ordered Pokémon TCG items from Sam’s Club. They used **OnTrac** — the carrier that delivers to *whatever random porch the driver vibes with that day.* Tracking shows “Delivered.” Cool… except the delivery photo is **not my house.** OnTrac even confirmed it was **misdelivered** and gave me a case number. Easy fix, right? Wrong. Sam’s Club support hit me with this gem: > So apparently, according to Sam’s logic: * Carrier loses your stuff * You never receive it * They get to **keep your money** * And that’s somehow... “policy” Newsflash: *“No returns” ≠ “We can keep your cash when we don’t deliver your order.”* That’s ...

I have a couple of issues. The past two deliveries I have gotten from OnTrac have not texted me even though I specifically requested a text notification of my delivery on each shipment. My porch is rather large, but the driver also keeps leaving my package just outside the covering so it either gets wet from the rain or hot from the sun and then without getting the text, it sits out there longer than it should. The packages are meal kits and are perishable. Is there any way to fix these issues? The chatbot is not helpful at all.

tl;dr: What are my options for items the shipper isn't even trying to deliver, when neither Best Buy nor OnTrac seem to be taking its delivery, or customer service (at least in my case) seriously? Dispute charges with the credit card company? Longer version: I've now waited at home for a delivery that was supposed to arrive yesterday via OnTrac. Both days I've gotten a midday text about the fact that they were unable to deliver, despite that fact that I live in a house on a corner and no one has EVER been able to not find it. As it happens, I watched out the window today as a mysteriously NOT OnTrac van pulled up, and I watched as the driver took out his phon...

I wanted to make a brief update regarding my situation with OnTrac. A few days or so ago, I made a post about OnTrac’s negligence with delivery which caused my package to be stolen by a neighbor who originally refused to return it. Well, Friday morning I got a knock on my door from the person who “delivered” my package. She asked me if my neighbor ever gave me my package back. I informed her my neighbor did not give me my package back. She goes to the house , gets my package back somehow and it’s open because my neighbor said she “thought it was hers”. Lmfao. Trust me, that’s a whole other problem in itself and I’ve already been in contact with my local police departmen...

I ordered from Comfrt clothing for my daughter on Saturday. I had never heard of OnTrac or LaserShip before ordering, so I was a bit concerned when I looked it up and found a flood of negative reviews. My experience may be an outlier, but our experience was extremely smooth. Ordered on Saturday night, ordered shipped Sunday morning, got to our town Monday morning, got to us Monday afternoon. Got our package in under 48 hours. Left at the real front door, Package was completely intact, with the correct items. I'm not trying to downplay the negative experiences others have had, just trying to put some hope out for those who are concerned. It is certainly possible to have a smooth deli...

I recently ordered an iPad, case, and stylus from Best Buy as a gift to myself for college. I was so excited about it, but now I’m really worried. I just found out that OnTrac wasn’t able to deliver my package, and after doing some research, I’ve been reading a lot of stories from people saying they never received their deliveries. This package was just the stylus that’s being shipped separately, the iPad and case are supposed to come Tuesday, but it still makes me so sad and anxious. I live in a gated complex, so I’m guessing that might’ve made it harder for them to deliver. I’m planning to call Best Buy tomorrow, but I just feel so disappointed. I didn’t even think this cou...

As an apartment complex, this is a good way to make sure vour residents dont get their packages. Leaving passive aggressive notes. I did manage to get into the mail room and deliver to the locker when a resident let me in. Maybe you guys are more mature than me, but I was 2 seconds away from not delivering it due to not even feeling welcome lol Ps. Its probably the flex drivers

I ordered online and Columbia used OnTrac for shipping. My delivery address clearly stated my suite number on the third floor but OnTrac left the package at the first floor lobby that is unattended, on a shelving unit that is directly in front of the public building entrance. I looked everywhere for it and could not locate it. Columbia will not refund and my card issuer is accepting their disclaimer: This order was delivered on 10/06/25 via “Ontrac”. ****All orders are shipped FOB Shipping Point. Title to products passes from Columbia to you upon shipment, and we are not responsible for any shipping delays or problems once the product has been shipped. The company washes its hands of a...

Okay so what the actual **** is happening? I ordered earlier this month from Sephora for a simple face mask. I was lazy to go in store so I decided to opt for the delivery option, thinking that it wouldn’t take no more than 2 days considering Sephora is 15 mins from me and the product was IN STORE. I found it odd it would take two weeks to send a simple face mask but I waited anyway. Two whole weeks of me checking constantly in the mail for it to never arrive. I thought maybe someone stole it so I checked my email and it said it got delivered a week ago?? Sephora was nice and immediately shipped me out the product again plus a few more items on the house. I found that odd that they would j...

I honestly have no idea how Walmart is choosing to ship anything with Ontrac, like consistently my packages from them just never get here in Miami. Last month ordered a gaming laptop and it was shipped by Ontrac, and I got nothing for about a week no updates, reached out to Walmart CS got a refund then like 3 days after that then a random 11:30 delivery update on the tracking number saying delivered, checked and nothing. looked it up and it appears that's the system closing out the tracking after a week to say "Delivered". Told Walmart CS what happened that it never arrived, said they would take note, and then around a week later get notified by my bank that a charge was made ...

Took the 31st off to wait for the package now I'm a clown

I had never heard of ontrac until today and now Im reading tons of terrible reviews, my package says out for delivery but there seems to be some shady stuff going on it says the truck was loaded and out for delivery at 3:08 but that notification was sent at 2:15 like that's not possible so Im I screwed?

We ordered some items from Duluth trading. The warehouse decided to use OnTrac. First they said the address was undeliverable. Not true. My wife spent 2 days going back and forth with OnTrac, even talking with someone in the local office responsible for last mile, and after 3 attempts, the driver marked it as delivered, when it wasn't, and then the following day, even after talking to the warehouse manager who said all the delivery notes were in there, they decided to mark the order as 'return to sender'. Fedex, UPS, DHL, have no problem finding our address, OnTrac simply can't figure out how to check a map, other than their own. I will f\*\*\*ing avoid OnTrac and tell r...

My package was stolen due to Ontrac’s negligence. My package had the correct address on it and my mailbox clearly has my mailbox number on the top of it. The photo of delivery that was sent shown the package at my neighbor’s porch, a house in my neighborhood not even directly across the street or next door to me. I confronted my neighbor with the photo and asked them about my package. They acted clueless and closed the door on me. I filed a police report and then followed up with OnTrac and the seller. OnTrac informed me to wait 2 business days to request a refund from the seller as they’re doing an “investigation”. I’m not sure what more needs to be investigated because ther...

My package from target was supposed to come today (Tuesday) and it said that an access code was needed to drop it off. I LIVE IN A HOUSE THERE IS NO ACCESS CODE. IM GOING TO LOSE MY MIND IF THIS ISNT DELIVERED

I’m quite shocked actually i was about to cancel my order

I recently ordered a laptop from Walmart with a decent chunk of my savings and due to their ineptitude, delivery has been missed twice (while I was at my apartment). I signed up for every form of notification that they offered so that I wouldn’t miss the delivery. I missed it yesterday due to no contact upon arrival. As a response I gave delivery instructions and even made sure the front desk would call me in the case that the package arrived. I tried finding a help line for OnTrac and none of them work. The text line exists but always says that there are no available live agents. At this point I am convinced that they have no phone number or any receptionists. I gave easy to follow instru...