Online OnTrac Tracking

I ordered a black Twin Lock 20 on Black Friday Nov28, as of this post I still have not received the bag and Macy’s is doing nothing about it. I can’t even get a refund or a replacement. They are being unreasonable. They shipped it with OnTrac a company who doesn’t have a clue to where this package is. There tracking number is a number that is only used when it’s starting the delivery. They can’t tell me where or when the package will be delivered. So back to Macy’s they will not refund me for another 10 days which is ridiculous. They tried to give me a gift card in the amount I paid I told them no. I have been on the phone with supervisors and a manager who think that a package t...

Delivery for the holidays is trudging alone across ALL services. OnTrac may not be the best choice. If you can pick up from a location or agent instead of delivery it is a good idea. This list is made from current customers. None of the stores use OnTrac exclusively for shipping so YMMV. Delivery depends on what 3rd party delivery company bid on your part of town. Delivery drivers do NOT work for OnTrac.

I’m stating to get worried for my package.

friends… i’m losing my mind. i ordered a package from hollister on 11/28, and the estimated delivery was 12/5. hollister’s tracking estimate was 12/6, and it is now 12/7, whilst my package has been sitting in ohio since 12/3. ravin, my useless excuse for customer service agent, ended the chat after i explained my issue. i got ahold of another agent who said it was “en-route to my local branch” or something like that, and i’d get an “updated estimated delivery date once it’s arrived at the facility”, which all sounds well and good… if i could actually have any faith in it. should i just sit by the window all day and watch to make sure it doesn’t get stolen…? how long d...

bought from pacsun for a special john galt item for my bday.. can you guess what happened? Package hasn’t moved for 5 days!they update the estimated delivery time as if that’s gonna do anything. pacsun can’t reply unless it’s their ******* bots bc it’s out their hours, ontrac gave me a useless response. i’ve done everything. satan himself created a delivery company and called it ontrac just to torture earth’s beings in even worse ways than hellfire

It arrived to the Ontrac facility in Ohio on 12/4. It’s now end of day on 12/6 (still the expected delivery date lol) and it still hasn’t moved from Ohio. Sigh.

I made an order 11/29, my original delivery date was 12/5, my package never arrived and my delivery date changed to 12/6. After contacting customer support and putting in a "case" my delivery now says this. Does anyone know what this means? I'm just really nervous because of all the bad reviews ontrac has received -_-

I live in a senior apartment building. There is one entrance with an automatic sliding door that allows entry during regular business hours 8-5. Ontrac delivered a package to me on Monday 12/1 in the middle of the day and left it outside the door, leaning up against the glass. This area is the entrance and parking lot with tons of traffic. Needless to say, my package walked off with someone, but I didn’t know about it because the delivery ‘confirmation’ wasn’t sent until late night on 12/2 and I didn’t see it until 12/3. There is photo confirmation. The lazy SOB couldn’t even bring it inside to the lobby/rental office let alone take one of the four available elevators to deliv...

I had a shipment coming to me. These idiots are literally DOWN THE STREET FROM MY OFFICE, and they couldn’t deliver on time! They don’t even make the deliveries themselves! They have Master Contractors that will hire anyone with a pulse as a contractor and put in the lowest bid possible. BANG! You get what you pay for! OnTrac *****!

Hello, has anyone had ontrac ship their packages? mine says it was supposed to be delivered yesterday, but still just says "in transit." hear a lot of bad things about ontrac will log updates here incase someone later wants to see what happened 12/4/25: says it's been "recieved" at fontana, CA, 6pm local time. updated expected delivery date to 12/5 12/5: nothing, no updates either 12/8: PG website says estimated delicery date 12/6-12/7, guess what day it is?? No updates on ontrac website. emailed them too, will see what happens

i’ve never had a package be delivered through ontrac before, it said it was supposed to be delivered 12/3 and then now it says 12/5 (today). i have no clue how ontrac works. anyone know what this means? it’s says in transit and it seems like it was received with ontrac. is there a reason why it’s not out for delivery yet? i know it’s the holiday season and delays happen, i just have heard ontrac has a lot of issues. lmk!

New record for me

Ordered an outdoor couch through Lowe’s. They fulfilled it with a vendor, who used ontrac to ship. Well, the tracking hasn’t updated since 12/2 when it said “package received, on way to ontrac facility” Yesterday something was delivered. It was box 1 of 3. No update on any tracking, customer service said nothing they can do and just kept repeating the tracking status. What should I expect and how would I escalate if I don’t receive the rest in the coming days? Expected delivery date was yesterday btw.

Hey gang! Just wanted to give a heads up: \- I ordered a DXP2800 NAS from Ugreen on November 23rd. It was confirmed, and shipped a day later on Nov 24th - to be delivered on 12/1. \- I never got any shipping info other then 'shipping confirmed'. 12/1 came and went - no delivery, no email, nothing. \- I called into the Ugreen support phone number on their website - I politely asked for a shipping update, and the customer service lady began immediately screaming at me through the phone. For real - just screaming at the top of her lungs over me every time I tried to speak. She claimed I ordered preorder. She claimed I ordered bulk. She claimed I ordered freight. She claimed I was d...

Is it normal for my shipment to be delayed 4 days? it’s been delaying my shipment since Monday this week.

For background information, i placed my order on November 24th and part of my order already came on November 26th. The items that have been shipped out are now sitting at an Ontrac warehouse in Orlando for about a week already. I created a customer service ticket with Ontrac but I’m not even sure if they’re contact me with what’s going on with them. Usually, when i get my packages delivered with Ontrac, I don’t really have an issue. But in events like these, I don’t really wanna buy online anymore if companies use delivery services that don’t update at all. It’s already so frustrating when I already had other packages never get delivered when companies use Ontrac, or UniUni, o...

Anyone know what this means? My package went out for delivery today and was just marked as pending. I have cameras and saw the delivery driver come up, sit in my driveway for 10 minutes and then leave. Shortly after my tracking status turned to pending. Does this mean my package is lost? I ordered off Amazon and this is the first time they have ever used ontrac. I’ve never dealt with this company before and I’m super nervous now after reading the reviews

Package was received by OnTrac in my state. Couple days later now it gets moved to a totally different state. How do they get this wrong?

I physically cannot stand bad delivery services. I ordered from a heel company called Hella Heels, and typically they shipped with FedEx which aren’t the worst but I’ll take them over OnTrac. My package hasn’t moved from California in a week and was expected yesterday. They wouldn’t let me file a claim or get ahold of anyone till 24 hours after the expected date. I contacted them and I tried pushing for a supervisor or someone higher up and they claim “we have no higher ups”, I’m sorry what company doesn’t have managers of the the customer support line? I was nothing but polite and the dude seemed like he didn’t wanna fully **** me off because I was respectful, but I’m b...

in Illinois we had a bad snow storm, so it was delayed a bit. i ordered the package about a week ago and it just got sent to ontrac about three days ago. it’s labeled to come today but is still in Ohio. do you guys think im going to get it today? im a bit worried because of the reviews https://preview.redd.it/2rpyags2685g1.jpg?width=827&format=pjpg&auto=webp&s=8c339446a1d86bf8d82d3f929032f1c95a9205ed