Online OnTrac Tracking

Delivery instructions said to deliver to mailroom but I didnt know how to use the parcel locker so I delivered to their door instead. It’s my first time seeing lockers like this.

I am a Print on Demand seller using Printify and Printful. They started using OnTrac in July, and they think everything is going swimmingly, despite hundreds of complaints in their Facebook groups. They deal with statistics and their statistics tell them that .04% of 1 million packages had issues, which is in line with other carriers they use. My feeling, based on complaints I see, is that a LOT of packages are scanned as Delivered, so as far as their statistics go, there is no problem. Their response (I guess what they are told by OT) is: >OnTrac drivers can only mark a package delivered when they're within 30 meters of your address via geo-location. In the few cases where a pa...

Like many of you, the supposed issue was an 'incomplete address'. I doublechecked my address, and there's nothing wrong with it. Of course their automated chat is useless, and unable to answer what 'additional information' they need. I left a generic note telling them to drop it off at my door, because what else is there to add? In 20 years of ordering from Target's website, I have never had a single issue. Hopefully this resolves itself. I foresee myself ordering things online a lot less if OnTrac becomes the new standard for deliveries.

I have had two experiences with OnTrac in the last month that were just awful. I’m in NC, Charlotte area. The first was some clothing I ordered for my daughter. They said they couldn’t deliver my package, didn’t give a reason, and sent it back to the shipper after one attempt. The second was worse. I ordered a $200 jersey for my dad for Christmas. I knew it wouldn’t be here until after Christmas and that was fine. They did the same thing again. Said they couldn’t deliver it. I’m in a single family home, I have a mailbox with numbers on it. My home is not hard to find. I was actually at home waiting on the delivery and never saw anyone. I immediately call OnTrac because I’m scar...

Hey everyone, this is my first time using OnTrac and I’m a little confused. My package was supposed to be delivered today, but it’s 6:14 PM and it still hasn’t arrived. Does OnTrac usually run late, or should I be worried? Any tips on how this works would be really appreciated!

bought something for my bro as an xmas gift and used the same mailing address i enter for everything else which has never been an issue until today and it says they attempted delivery but couldn’t find my apartment, when i try to call the carrier through the shop app the number is disconnected, who tf is this carrier? i’ve never even heard of it. is it who they always use?

I ordered some stuff from Walmart on a gift card, they didn’t have it in stock so they shipped it and used ontrac. When ontrac delivered, they delivered at the wrong address. Looked at the delivery photo and it showed the wrong numbers. I went down to the 2nd floor to the apartment shown in the photo and it wasn’t there. Contacted ontrac and reported it and pointed out the delivery picture did not match my address. They still insisted that the package was delivered. Contacted Walmart and they won’t do anything and ontrac stopped communicating with me. So I guess I’m out $50. This is the 1st time I’ve had a problem with ontrac.

Ima just wait to see if it even shows up 🤷‍♂️

What is the logic behind this (if there is any)? The package was in New Jersey, at a location about two hours from my home. The next day, it shows up in Lebanon, TENNESSEE. Could this be an error—perhaps it’s actually Lebanon, New Jersey, which would be only about an hour away from my home?

My package has been out for delivery for 2 days now, I’ve contacted ontrac and opened a ticket and they say there is a delay I have a feeling that’s not totally true. Has anyone else had a similar issue?

I ordered my groceries for the month and my heart sunk when I saw they were coming through OnTrac. 3 days ago they set the box on my porch to take a picture and then picked the box back up and took it with them. I contacted OnTrac who told me they had proof it was delivered so there’s nothing they can do. I contacted the company that I ordered from who quickly sent a replacement package. With OnTrac unfortunately. Today the same exact thing happened. I was home and ran outside as they were pulling out of my driveway and tried to chase them down but they took off. Once again OnTrac is telling me they have proof of delivery so they won’t do anything. The website I ordered from said since t...

I just ordered a few things from eBay from 2 different sellers. One seller said “ships via USPS/UPS” and the other said “ships via FedEx” Both sent me OnTrac tracking numbers. Since my last one actually showed up, maybe there is a small chance that at least one of them shows up…. But I’m going to just assume that I’ll be filing reports of no delivery 😞

I wanted to share a list of fragrance discounters that I originally compiled after watching a video. I’ve added a few brief notes where helpful. I’ve personally used a small number of these sites, but not all of them, so this is shared research and limited firsthand experience rather than a full endorsement. Posting this here in case it’s useful. Corrections or additions are welcome. \*\***FragranceLord**\*\* \- Niche focused \- Often out of stock \- Clean site, generally regarded as legit \*\***Sabina**\*\* \- Based in Spain \- Ships to the US \- Often has new releases \- About two weeks delivery \*\***Jomashop**\*\* \- Well-known discounter \- Primarily designers \*\***...

I, unfortunately, am regularly exposed to OnTrac due to using iHerb (terrible shipping at iHerb, or sketchy 3rd party vendor on Amazon: pick your poison). They regularly will state that the package is out for delivery early on in the day, then 12 hours later, at night, state that my address is "incomplete". Nevermind the fact that my address is autofilled and used by numerous other shippers without difficulty. All vendors or business people who might be trying to research this "logistics partner", please avoid them. We would rather pay more for UPS or something legitimate like that.

I can’t understand why The Real Real would use Ontrac for clothes when they are expensive like this. I had laser ship in the past deliver stuff but it wasn’t baffling like this. Why on earth would a package go from NJ(which is 2 hours away from me in NYC) to Tennessee? They have zero humans working their chat as well, so maybe an incorrect sort?

Ordered the HD-03 12/16 , after two weeks it ships, and it’s out for delivery. The HD-03 seems to be shipping really fast along with SL-01 and the basic hoodie and sweatpants.

did my package get stolen? if so what should i do? this cost me over $100 and i need the order asap and is there a way to make sure i dont use ontrac again??

Ordered my gf a new carry on bag and paid for the two day shipping, package “came” in three days and now it’s gone, poof, vanish. I emailed the company I bought from, they are investigating, I emailed ontrac and they claim it was delivered. Weird because NO ONE came up to my house on delivery day. So I drove around my neighborhood and spoke to all my neighbors and no one has a package from me. I’m on good terms with them and it’s happened in the past so we all communicate in the event of an innocent mix up. Basically WTF do I do and how can I expose this BS company.