Online OnTrac Tracking

Hi, everyone. I've been using SwiftPOD since I opened my POD Etsy shop a little over a year ago. This Q4, many of my orders were shipped with Ontrac, which, for the most part, has been fine, but not always. This week, a customer's order was delivered to the wrong door. Based on the delivery photo, my customer thinks it's somewhere in the apartment complex, but they have no idea what door to go knocking on. We're trying to get Ontrac to help us, but...we'll see. This is not my first questionable Ontrac experience, and from what I'm reading, Ontrac has a bad reputation. So as my shop grows, I'm looking to drop SwiftPOD for someone else, ie, Monster Digita...

I recently order some items I was really excited to receive. When I received a notification that my package was delivered, I checked the photo and it was at the wrong door. I live in apartment. I used the correct apartment unit. I looked everywhere in my apartment complex searching for my package. I ended up finding it. The apartment unit number is on the front door. How can the delivery person do that? Do they not double check? Do Athleta only use OnTrac for delivery? Anyone have issues like this?

I don't live in Brooklyn. They were out for delivery in my neighborhood, but somehow ended up in another borough. They keep telling me it was delivered. Yea, but to whom?!

After being marked undeliverable, it actually showed up. Definitely left a one star review.

First time I on the urban outfitters website. On 1 week later I checked the tracking information which they have a third party shipper called OnTrac which then said " Refusal to accept" Since its been almost 3 weeks, its stuck at the "wrong location"( WRONG City and State on their SHIPPER and Urban Outfitters)and no exact location where the package is at or even where they have as the delivery addess. I put a claim to resend the item and this was their response , or even a refund This is their absurb response. " Unfortunately, we are unable to refund or reship your item(s). For any future orders, please consider shopping in-store, using an alternate address, a ...

Here's the scenario: The print shop marks a package as shipped, but when you check the tracking number, it says that the package is not yet received. When you contact the carrier, they insist that even though the label is printed, they haven't received the package from the print shop. When you contact the print shop, the customer rep (if you can reach them) insists that they've shipped the package and tells you to wait a few more days or blames the carrier for dropping the ball. Sounds familiar? This issue happens much more often during the Christmas rush, of course, as if you need the additional stress of explaining that to angry customers. There are a few of reasons f...

Thank you all for being real ones and supporting us during this cRAzY Christmas season. It's been a grind! Latest update with some rough stats: About 94% of our orders from BFCM have been delivered successfully. Let's go!! The remaining 6%: \-5% OnTrac lost deliveries \-1% factory issues/wrong shirt sent/human error. These are consistent with our year-round rates. As for those 5% OnTrac lost deliveries, those are unacceptable. We are working hard to stop ever working with them again. Our printing team doesn't give us a choice to not use them, so we're exploring every option we can to stop. If you were a victim of one of their failed deliveries, I'm super sorry...

Ordered something last month (crocs) and the seller used Ontrac, I was freaked out for obvious reasons but surprisingly they did a great job, tracking updated perfectly, it was on time and placed right on my porch, nothing was damaged or opened or missing. Placed an order this month through 4Ocean, PAID for shipping, and they still used Ontrac (don’t worry, I sent admin an email, which they have yet to respond), everything was going fine up until today. Do y’all think it will actually be delivered and maybe they just didn’t feel like delivering it today? Is there still hope? Clearly my address is correct and I don’t live at a business if they delivered it to my house, at the SAME add...

If you care about the money you spend don’t buy from edikted online. They use OnTrac for shipping and delivery (at least in the southeast region). I paid 150 dollars and never received my clothes. Paid for shipping protection too. No refund has been offered either. Don’t buy from here if you live in the south.

After filing several complaints and inquiries with the online chat with ontrac I finally received an email. I ordered from Sorel for boots. I ordered on Dec 3rd, the package supposedly reached ontrac by Dec 7th and has been sitting there not able to deliver due to weather delay. I'm an hour away from the city it's being held .. we had an inch of snow one time in that period. I'm so ******, never again. Each day I check online for tracking details it says "EXCEPTION" and that my package is arriving today, then later on in the day it will say expected delivery with yesterday's date I don't know if I should request a refund from sorel because it's alrea...

Purchased an item that was supposed to be delivered by this incredibly shady company, it got delayed by a weather event on 12/14. I reached out yesterday to see what was going on, as there was no movement. Package was logged in New Jersey, I am not located in New Jersey. Totally different state. Package was marked today at 3:42pm EST "loaded on vehicle" Package was marked today at 3:43pm EST "Out for Delivery" Package was marked today at 3:45pm EST "Delivered" So OnTrac has a portal to my front door from a state away? The city it was logged in is at least 50 minutes away. This piece of **** driver didn't even care enough to make it look believable. ...

OnTrac delivered my package to the wrong location despite the delivery address being correct. Customer service was obviously not helpful, so I requested my case be escalated. I just want to talk to a real person on the phone who doesn’t read from a BS script. Has anyone successfully escalated their case? Or should I just dispute the charge on my card and call it a day? Seller is not being helpful since it shows as successfully delivered.

The order has been with them since December 4th and has been stuck at Secaucus NJ since December 10th. This is the last stop before delivery but has not updated since. I have reached out numerous times but the agents just say they will look into it and nothing is done. I guess it's a guessing game as to whether the package was lost, stolen, or if it will get delivered.

I placed an order with adidas on Dec 5th which was sent via OnTrac. The package arrived at my local facility a week ago and has been sitting there ever since. I have made multiple inquiries and keep getting told that my package is delayed due to weather. There was some minor snow two days (Dec 9) before the shipment reached my location but roads were totally clear by the time it arrived at their facility on Dec 11th. It is now the 18th and my package is still listed as delayed due to weather. I text chatted with an OnTrac agent yesterday who admitted that my package was likely missing and she would be marked as lost. She did not do that. I chatted today with two very unhelpful agents who now...

Any chance I'll get this today? I'm in Ohio.. it's near a 3 hour drive from Lockbourne specifically so I'm a little worried there's no update.. this is my first time having an order shipped by ontrac/lasership but I guess I'll find out if I get it today or not.

Update! Has been marked "Undeliverable" - how shocking. ---- Original post: Has anyone successfully had a package show up after being loaded on a vehicle for a few days? I've had OnTrac packages delivered fine before, but they always go out for delivery within a couple hours of being loaded on the vehicle. This time, every night at midnight, the estimated delivery date changes to that day. The status stays as loaded onto vehicle!

I have been waiting on a package for 2 weeks now, with the latest update stuck on “loaded onto truck.” I contacted customer service on December 14 and they said they were overwhelmed and experiencing delays. I checked tracking this morning and says my package was delivered on December 10 to front door. Cameras tell no lies and the package was definitely not delivered. After looking into this company, it seems it is extremely common for them to lose packages and falsify delivery status. If anyone is experiencing the same, I found a post with the CEO’s email which has helped others finally get their packages. DM me if you would like his email or you can search on Reddit for it easily on ...

What an absolute joke of a company.. I had never heard of OnTrac before ordering a few packages from Chewy over Black Friday. Half of each order was sent via FedEx ground and the other half via OnTrac; rinse and repeat for three different orders. The FedEx order arrived with zero issue within 48 hours. Every. Single. OnTrac Order. Was. LATE. And not only late, but they all had SOME problem that made them "Undeliverable" at first. After reading here, I don't even think OnTrac is capable of delivering a package on the first attempt and they just use one of their excuses to buy them another day or few. Twice they said that my "Address was Incomplete / Didn't Exi...

Never heard of Ontrac before, but I ordered a shirt the other day and this seems like a pretty bush league delivery service. The package shipped on the 3rd and I've checked my tracking number and both on the 15th and today it says "failed delivery - need access code". I live in a house, not in a gated community or anything and there is no code on my door, mailbox or garage, what the **** is happening here? It's a shirt, throw it on my porch, ****, throw it in the yard towards the house, I'll find it. Did they lose my package or what here? I'll have to call them tomorrow. It's only a $20 shirt, I'm not going to go broke here, but it's super frus...