Online OnTrac Tracking

My old tv died and I ordered a new one on Amazon. Not fulfilled by Amazon, just the seller. It was supposed to come the next day, when Amazon showed it out for delivery. Now it says to expect it one week from the initial delivery date. I'm out of town then and won't be back for a week. Ontrac says they received the tv, but "Package delayed in transit." I can't fault the seller except for using Ontrac. Since it was neither sold or fulfilled by Amazon, I have no way to cancel it. I hope that it requires a signature, since I don't see a boxed tv making it for a week sitting out on my doorstep.

My $250 package from FragranceNet was supposed to be delivered on 1/16. As of today, it still has not been delivered nor have the tracking details changed. Tracking shows that it arrived at their Romulus facility, and since then, nothing. I reached out to OnTrac support twice over the last few days - they’ve proven to be completely useless. I’m told they are “experiencing delays in my area” but they will “do their best to send the package out with the driver for delivery”. Unreal. Can anyone confirm if this same scenario happened to them before? Did you eventually receive your package? Thanks!

Ordered the Ninja Luxe Cafe in Emerald Green on 1/15 (now it’s out of stock). Was supposed to get delivered on 1/19, we have video of the delivery driver getting out of his van, going to look at the package, getting back in the van and driving away and marking the package as undeliverable. Tried to contact OnTrac numerous times, hardly being able to get in contact with an actual human. Today (1/21) I get a phone call from a random number, they said the delivery driver took my package to his house because he got into an accident with the van. They said they would try again tomorrow to which I said no, the package needs to be delivered today or I need to pick it up. Unreal! How can this even...

iHerb uses them now....run. they would not reship products even though clearly there's a real problem here with tracking. in two days I'm either cancelling order or they can take it up with my cc company

No matter where I buy if it’s using ontrac it always comes to the day where it’s out for delivery then says it needs additional info/delivery address incomplete. I fumble with the fkn bot for 5 minutes trying to solve the maze to get an email from a real person then all I do is reiterate my address THAT IS ALREADY ON THE PACKAGE. I am so confused why this is happening does anyone else have the same problem? This is the only service I have had any issue with receiving things

On December 31, Chewy shipped one of my regular autoships (Package A), which I normally receive within 2–3 days. On January 3, I placed another Chewy order (Package B) and also ordered from iHerb (Package C). I’ve ordered from iHerb twice before with no issues. On January 2 and 4, Chewy notified me that Packages A and B would be delivered. Instead, I started getting daily “out for delivery” emails that never amounted to anything. At the same time, OnTrac kept sending messages claiming my address was incomplete or that they needed an access code—complete nonsense. By January 11, I contacted Chewy to ask what was going on. Their customer service really is excellent. They immediatel...

What are these things

I ordered a ridge wallet, phone case, and portable charger. The coin tray came free, they were having a sale so I just said **** it. Everything went smooth with ridge until OnTrac got my package. They received my package on 01/06, it arrived in MD on the 8th. For the next four days they updated the excepted delivery date today of. On the 12th they said delivery was unable to be completed. I opened a ticket with ridge multiple times during this process they didn’t respond till I submitted a refund. They emailed me and said they would be happy to send a replacement, I don’t reply to them because why tf would I want a replacement sent through the same dog **** company. But by some miracle m...

I had an order shipped in two packages. On the day of expected delivery, I got a text from Ontrac saying one of the two packages was undeliverable due to incomplete address. Later when I checked the tracking website it said Package Damaged. Huh? Now about the other package? It didn't arrive, but it said delivered, with a delivery photo showing the package being delivered.... to the entrance of a building that is totally different from my building! In other words, delivered to the wrong address. Obviously the sender then had to send me replacement order. They were delivered with all oil bottles broken into pieces, oil spilled all over inside the box, and soaked the box (visible from out...

Ordered two packages around Thanksgiving time. What could 8 pounds be?

that is for 2 mystery boxes

After more research I learned this is the Ceo’s email- [email protected] Another reddit user found the email and said once they cc’d them in their emails concerning their missing deliveries, they’d get an actual solution. I decided to email him on my own. I’ll update if I get a response. Sharing this here because I think he wants to hear from us all 🤭

Has anyone else had any issues getting their Ridge order now that they are using OnTrac shipping? They attempted a delivery to my office on a Sunday when we are closed and now keep saying they need details that I have given them 4 times. They can't tell me when they will deliver, if they will deliver, won't let me go pick it up, and just keep saying if I don't give them the access code to our building they will send my package back to Ridge.

I have some things coming from PacSun that were shipped with OnTrac which have been at the origin scan since Monday. The estimated delivery date is tomorrow but PacSun itself is saying Friday. Help

my package was supposed to arrive on 1/10 and it was “loaded into the vehicle” but never got delivered to my house. on 1/12, i contacted OnTrac and they told me at like 5:25pm that day that they are experiencing delays in my area. i checked today and my package was marked as delivered on 1/12 at 1:49pm, which obviously doesn’t make sense. i have a front door Ring camera AND I was home all day, i would’ve seen the package. plus, there’s no photo of delivery so i’m calling BS. currently fighting with customer service about it 😍 what do we think guys, will i ever see this package

I know they’re not everyone’s favorite, that said I really enjoyed the demo experience with them in store, love the styling aspect and the overall build quality. Here in Australia this price point is essentially 50% of retail which I’m stoked about.

Very long story short, I ordered from Urban Outfitters and for the first time ever I saw the delivery service was OnTrac. Never heard of them and instantly had issues. My package was totally stolen by the delivery driver. I’m so sure of it as right after it was marked delivered, it literally wasn’t there. They took a picture of them holding it outside of the correct address so not really sure what happened there. Well I contacted UO and got a refund and reordered already…again OnTrac is being used. I’m pretty sure i’m not going to see my package again. After my issue I researched OnTrac more and my oh my…how are they still in business? Well anyways, i’ve been harassing th...