Online OnTrac Tracking

This list is made from current customers. None of the stores use OnTrac exclusively for shipping so YMMV. Delivery depends on what 3rd party delivery company bid on your part of town. Delivery drivers do NOT work for OnTrac. Still working on the site.

12/13/25 7:52 AM Unable to Locate 12/07/25 12:09 PM Out for Delivery 12/07/25 11:20 AM Loaded onto vehicle 12/07/25 7:19 AM Arrived at Final Servicing Facility HAZELWOOD, MO 12/06/25 7:28 AM Arrived at Facility LOCKPORT, IL 12/02/25 6:12 AM Origin Scan FONTANA, CA 12/01/25 6:51 AM On its way to OnTrac

…and was stolen before getting home. Anyone else experienced this? Can’t believe I waited four months to have it stolen off our doorstep. Fun times. Delivery chat was a dead end because they have this photo. Any ideas what I should do? One positive is they only sent half of my order this time.

Went and got some crocs as a Christmas present and really hope i dont have to contact crocs to do a refund process, i heard all the bad stories with ontrac….

I worked at ontrac for about 2 months got terminated when they they finally got my background check back because I have a felony whatever but they try not to give me my last paycheck I had to complain email anyone from ontrac whose email address I could find I was getting ****** finally after a couple days payroll lady calls me apologizes up and down and says since I was terminated my hours weren't calculated so that's why I didn't get my direct deposit on time the way I usually do so she tells me she's going to ship out a pay card overnight using FedEx this is probably the quickest delivery on ontrac ever made took about 16 hours to get from Arizona to New Jersey don...

hello! so i made a post a few days ago stating that my package was stuck in Ohio. this morning at almost 1, my package finally got to my home state. then around 11:45 am i got text saying it was out for delivery. it’s been 7 hours and it’s not here yet. i’ve been checking my front door and the website/tracking app like a hawk all day lol and it still says “out for delivery.” should i be worried or no? i was excited that it finally moved out of Ohio, but now i’m worried all over again lol.

I just had to get this off my chest!! I ordered items during Cyber Monday from Lululemon and Nordstrom, and it turns out they both use OnTrac for delivery. Neither of my packages made it to our house. The Nordstrom package was marked as delivered with a photo, but it wasn’t even a picture of my house. The Lululemon package was also marked delivered, yet I couldn’t find it anywhere. I even reviewed our home security camera during the reported delivery time, OnTrac never came to our house. I have nothing but bad things to say about this company. It’s incredibly frustrating that reputable brands like Nordstrom and Lululemon use them. I’ve filed complaints with both and hope I get my...

Hi everyone - I am writing to give everyone hopefully some Holiday Hope! I had 2 pending packages being delivered via OnTrac that had been sitting in Longbourne OH for almost a week with no activity. After finding this subreddit & reading everyone’s horrible experiences, I was starting to lose hope. I went to the OnTrac website and asked their chatbot agent for package tracking status. It would only let me submit a ticket for 1 package in a 24 hour window - but both packages suddenly arrived at my local OnTrac delivery location within 48 hours of that chatbot interaction. Then, out for delivery & delivered the next day. Sending good vibes for successful deliv...

So first off, I don’t think I’ve ever had a delivery done by OnTrac before, if I have I don’t remember and must’ve had a fine experience. But, I ordered my children a BUNCH of clothes from Old Navy for Christmas. I took advantage of a sale they had going on plus I opened up a credit card for the extra promotion they had going on. Well, because it was such a big order it shipped in multiple packages, one of those packages has the majority of the items in it and unlike the others that were shipped through UPS this one was shipped through OnTrac. And the tracking hasn’t updated since the 7th 🙃 I’ve gotten in contact with two people from OnTrac who both basically told me that it�...

My delivery experience with Ontrac in the US has been terrible. The package in the delivery photo is a some random house and when I made a case, the company just said that its was delivered and if I have issues, contact the seller. So I sent a email to named and am waiting in a response 3+ days later. I have the mystery box package supposedly being delivered today but I'm hopeless because the location hasn't updated from the Ohio, which is 10+ hours from me. Idk what to do at this point 😭

Ordered a nice (over $110) pair of shoes for my mom for Christmas from Nordstrom, and my stomach dropped as soon as I saw they were using Ontrac. The package has been “out for delivery” since 8:30am and it’s now going on 7pm. I’ve heard that they’ll sometimes deliver close to midnight, but i feel that it should not take that long to deliver a package. I do understand they have routes and this time of year gets pretty hectic for delivery services, but I’m so nervous somethings gonna go wrong.

Just wanted to know if others have had a similar experience - I ordered a couple times from Lululemon (Christmas gift) to which they shipped as one package through OnTrac. The package got delayed a couple days, inconvenient but won’t complain. They finally deliver it, and take a photo of the delivery. 15 minutes after the notification hit that it was delivered, I looked at the confirmation to see they placed it at the wrong building within my apartment complex (which is technically the wrong address, so it was never in my possession). I went to go get it, but it had been stolen. 15 minutes after delivery it was stolen - I’ve been reading reviews about this “company” and seeing report...

Bought a pc off Walmart cyber Monday and it shipped to my facility on 12/6 and hasn’t seen any movement since. Wondering where to go from here. Spent about 1200 and was supposed to be here last Friday. Sick of these moronic subhuman troglodytes handling people’s expensive packages

Has anyone had their package delivered through this scam company? I ordered clothes for a thrip more than 3 weeks ago and it was supposed to be delivered on Monday and now this **** *** company is saying it couldn’t be delivered bc they needed an “access code” when I live literally in a house facing the ******* street. I’m so frustrated with fashion nova and this ****** *** delivery company. I made sure I ordered early enough for my trip and now I have no ******* clothes for it.

Title says it all. The picture is of my conversation with "customer service" which ended up timing out and never made it to an actual representative to start a ticket. I'm so fed up with crazy lunatics and lazy folks who have no work ethic. I'm losing my faith in humanity.

Was getting frustrated with the lack of updates on the jacket i ordered on 12/1 and discovered i too am a victim of this ****** company For context 2nd slide is me contacting the seller on 12/9 only to receive contradicting info because where did this guy get delivery by the 12th from and where is ****** *** ontrac getting delivery (today) the 10th from😭

This is my first experience with ontrac. I paid for expedited delivery because I needed my order asap. It said it was out for delivery and then changed to 'delayed' and the reason they gave is that the driver attempted to deliver but didn't have an access code. I live in a house in a normal neighborhood. There are no gates. Now I have to wait "upto 2 business days" for them to respond.

Has anyone else had issues with REI using lasership when ordering online? This is my second lost package and third issue with them shipping through them. The third being they literally left my package on the sidewalk outside my home. While REI has replaced everything immediately. It is immensely frustrating.