Online OnTrac Tracking

I, unfortunately, am regularly exposed to OnTrac due to using iHerb (terrible shipping at iHerb, or sketchy 3rd party vendor on Amazon: pick your poison). They regularly will state that the package is out for delivery early on in the day, then 12 hours later, at night, state that my address is "incomplete". Nevermind the fact that my address is autofilled and used by numerous other shippers without difficulty. All vendors or business people who might be trying to research this "logistics partner", please avoid them. We would rather pay more for UPS or something legitimate like that.

I can’t understand why The Real Real would use Ontrac for clothes when they are expensive like this. I had laser ship in the past deliver stuff but it wasn’t baffling like this. Why on earth would a package go from NJ(which is 2 hours away from me in NYC) to Tennessee? They have zero humans working their chat as well, so maybe an incorrect sort?

Ordered the HD-03 12/16 , after two weeks it ships, and it’s out for delivery. The HD-03 seems to be shipping really fast along with SL-01 and the basic hoodie and sweatpants.

did my package get stolen? if so what should i do? this cost me over $100 and i need the order asap and is there a way to make sure i dont use ontrac again??

Ordered my gf a new carry on bag and paid for the two day shipping, package “came” in three days and now it’s gone, poof, vanish. I emailed the company I bought from, they are investigating, I emailed ontrac and they claim it was delivered. Weird because NO ONE came up to my house on delivery day. So I drove around my neighborhood and spoke to all my neighbors and no one has a package from me. I’m on good terms with them and it’s happened in the past so we all communicate in the event of an innocent mix up. Basically WTF do I do and how can I expose this BS company.

My tracking says there was a delivery delay and it has been “in transit” in NJ since 12/28. It’s expected today, except they incorrectly wrote the date as 2026. Has this happened to anyone else and did you ever get your package?

With the recent posts of the poorly packaged and delivered FWP inks, wanted to add my experience. I already am well aware of the ire in this sub for FWP for issues associated with them. I ordered a lot of inks during their black Friday sale and only had to pay their $25 shipping fee. This is from accumulating loyalty points (they give out a $10 credit every month, and there are other ways to earn) and redeeming them to apply to the inks which were already 50% off with the sale. I always opt out of the purchase/shipping protection fee. My order was shipped in two shipments from within the US as FWP now uses third party fulfillment facilities to process/pack/ship orders placed here - it is ...

The Ontrac delivery folks littlerally throw your items from the crosswalk to your porch. There is absolutely no care in the employees from this carrier

I hope this means that shipping times will improve. What do you all think?

I’m hoping for advice on next steps because I feel completely stuck. I ordered a Shark FlexStyle directly from Shark’s official website at the end of November / beginning of December during their big sale. The total was about $200, which is a lot of money for me. The storage case shipped separately via OnTrac and arrived the day after ordering with no issue. However, the actual FlexStyle shipped via UniUni, which I was not aware Shark used at the time of purchase. I would never have placed the order if I had known UniUni would be used. The FlexStyle shipment took over a week just to ship, then several more days to reach my local warehouse from California. It failed delivery once, and ...

I’m hoping for advice on next steps because I feel completely stuck. I ordered a Shark FlexStyle directly from Shark’s official website at the end of November / beginning of December during their big sale. The total was about $200, which is a lot of money for me. The storage case shipped separately via OnTrac and arrived two days after ordering with no issue. However, the actual FlexStyle shipped via UniUni. If I had known that Shark ships with UniUni, I never would have placed the order. The FlexStyle shipment took over a week just to ship, then several more days to reach my local warehouse from California. It failed delivery once, and when I called UniUni I was told it was on the w...

Did this happen to anyone else with ontrac? I hope to everything that this is a mistake because I cannot wait a whole year for this phone like an ***** 🥹 On the unihertz website it also says it expected on 12/29/26 so??? I mostly believe this must be a mistake because apparently the package is in LA which makes sense because I'm an hour out from LA, so if it were to come tomorrow (12/29/25) that would make sense. I don't remember if it said 2026 before but I feel like I would have noticed such a discrepancy... I guess I'll update if it comes tomorrow

Purchased from BestBuy, signature required on delivery. Was at home, got txt from BB that it was delivered, nothing at the door. Checked Ring cam, driver came, tossed the box and left, this was 20min before BB notified me. No recordings after driver left, but box was gone, Ring glitch?. BB text included a link to Ontrac saying I signed for the package, video shows otherwise. After 2 days back and forth with Ontrac text/chat, they told me to send video and my police report. 3 days and nothing, no confirmation from Ontrac they even got my video. During this time I also contacted BB and my credit card. Police said not getting my signature is Fraud on the part of Ontrac. Will i be fighting this?...

After some confusion on delivery date between Best Buy and Ontrac, it was delivered today (actual delivery date)

I placed an order for Dyson's ontrac x porter headphones, yes. This is when they were available on the USA website. I placed my order and received an order confirmation number. I received an email that the order was being fulfilled, but I have not received it yet! Anyone else having the same issue? Thanks

I ordered a Commodore 64 Ultimate computer, and I finally got a tracking number from Commodore and OnTrac early Christmas Eve for a delivery on Christmas Day. It is now the day after Christmas, and its been stuck in Lockbourne Ohio since the afternoon of Christmas Eve. Closest OnTrac delivery facility is Pittsburgh. My question is, will there be lengthy delays due to Christmas? What else should I expect with this experience with OnTrac during this time of the year?

So I ordered some stuff from ridge and surprisingly it got here on time without any damages

I ordered something on November 15, it shipped out via OnTrac on December 12th. If I knew it was OnTrac I wouldn’t have purchased. So it is set to deliver on the 18th but they marked my address as undeliverable and sent it back to the warehouse. I got in contact with OnTrac on the 18th and confirmed my address and they stated they would reattempt delivery in 1-2 business days. Today is the 23rd and the status of delivery was stuck at pending/needing more information so I reached out again. After initiating that second conversation, the tracking updated to delivered 12/22 (yesterday). However the location of delivery is Smyrna, the same city as their processing center. I live about an hour...