Online OnTrac Tracking

I have 3 packages from ontrac one today and some throughout the next week. I didn't know ontrac existed before ordering these and it looks like they're a horrible company. Then I see they supposedly tried to deliver my package today but I never saw anyone at my front door and I have a ring camera showing nobody delivering the package. So do you guys think I'll get this and if im not is there anything I can do to fix this?

All I want to say is thank you Ontrac.. I know most the time people only come online to leave bad reviews but this time I want to change the cycle and actually come online to leave a good review.. I received my first ontrac delivery back in november and I was actually pretty stressed due to the bad reviews on this company but it actually was delivered on time and since then I have ordered at least 20 packages delivered by Ontrac and every single one of them came on time/and perfect condition.. so I just wanted to shout out the Ontrac facility and every single Ontrac delivery driver in the Greater Houston area, you guys rock!! Thank you.

Ironically, the customer service agent is named “Happiness.” This is the second time I’ve had a package go missing from these people, that doesn’t even count the amount of times I’ve had packages delivered to the wrong address or straight up stolen by drivers.

Expected delivery says exactly what the title says, however it's in a big hub 1 hour away from my city. They also do 7 day delivery in my area. Any chance a shuttle will take it from the big hub to our city's smaller one and have an independent contractor delivery it by tomorrow or Sunday. Also the package is 2000 dollars what is everyone's experience with getting delivered a very expensive product like this. Has anybody has anything this expensive stolen and if it was stolen and you ordered it from Best Buy how did they handle it. Got pretty anxious the moment I saw OnTrac was delivering my package. I'm sure everyone knows why...

Ordered December 10th should be here today. Got the notification today 🤦🏾‍♂️

Bit of a rant, but it took me 4 additional days to update my tracking info First day, delivery showed pending with no info about the problem. I just assumed it was delayed Second day, delivery showed pending again with "Incomplete address. Please contact us.". I attempt to contact them but their chat is boilerplate bot saying it opened a case for me to be contacted (which they never did) and I also opened a case via their text message support service Third day, again same thing "Incomplete address". I find a new option in the chat window to "Update Address". I attempt to update the address but there's no confirmation of the change. I end up calling the s...

As the title says, I believe this is the first time I’ve ever placed an order that shipped through Ontrac unless there was a time a long time ago that I forgot. I ordered Brick phone lock. It is 7:38 pm EST as I’m writing this and my package still hasn’t shown up. I was afraid all of the negative reviews I saw for Ontrac would be real.

Zip up supremacy. Large hood very warm a little bit cropped worth 40$

So, never heard anything good about OnTrac to begin with, and even worse, I have never heard anything good come out of the Lockbourne facility. Will I ever even get my package, let alone another update? I absolutely **** when companies I order from ship with this company. Never know if you will get the item you payed for. EDIT: package says delivered on website, no picture was given, no package on my doorstep or surrounding houses.

Still shows its arriving today, but is now showing it's in Bridgeport, New Jersey. Is this just an error?

Is OnTrac just a mess around here? In Dedham. Package got marked “delivery attempted – no one home” this afternoon. We were home all day. Cameras don’t show anyone coming down the driveway. This isn’t even the first time we’ve had issues with them. Is this just normal for OnTrac in the Boston area or are we just cursed?

I had a package(quite expensive) shipped by Walmart that should've been delivered today, however, about 30 minutes ago I received a text saying that they couldn't complete the delivery. I immediately went outside to check but couldn't find anyone or even an ontrac car. This is my first time having a package shipped through ontrac and I'm worried.

Hey! I have never had packages shipped thru OnTrac before and was not even aware of their delivery service at all. My package shipped a couple of days ago and was scheduled to arrive today. As of 8 AM, the package was "loaded on a vehicle" at my local OnTrac hub and then marked as out for delivery. About two hours later, the progress bar rolled back and shows my package as having travelled back to the hub it was at yesterday. For context, I am in CT and the hub it was at before mine was in NJ. So essentially it is showing as having gone from NJ => CT => out for delivery => NJ ? It also doesn't really make sense because the distance from my local hub to the...

Hi guys, im hoping we can get this pinned so people can see this post and get the help they need ASAP. As with other things, the sooner you can act the sooner you can get resolution. Q. How do I contact Ontrac A. Go to https://www.ontrac.com/support, select start chat, fill out the Name and email, leave the tracking# blank. Select i have concerns not related to my package, the AI bot will immediately try to connect you to an agent. The hours this is available is 8 AM - 9PM EST Mon- Fri, 8 Am - 8 Pm EST Saturday and Sunday. Q. Driver has delivered to the wrong address, what do I do? A. There are a few avenues to this. First save the screenshot of the bad delivery and a have a picture of ...

Hi all, I used to be a delivery driver for Ontrac with a very high success rate (99%) delivering 6-7 days a week since 2021 for the company as a "subcontractor". Im currently filing for disability due to my Chiari Malformation, so I have a lot of time on my hands. I would like to help the community out and give good responses to issues i have come across and hopefully give you all the power to make the right calls on your orders. I can tell you that after dark delivery, 6pm-9pm, increases chances of misdeliveries due to how hard it is to see house markers. In addition I have had a handful of times of showing up at the correct property before 9pm dealing with a person armed with a...

Well, a couple of years ago OnTrac made my Ryobi leaf blower disappear.  You know the usual timeline- it sits in the warehouse with an expected delivery date, every day it gets updated to the next day, and eventually one day it’s undeliverable. This time it was a pair of Nike sneakers.  It’s been sitting in the warehouse since 2/26/26.  Last week I contacted OnTrac and they said due to high volume in my area there was a delay. I knew where this was heading so, yesterday I called Nike and convinced them to ship me another pair before it went out of stock.  And today, sure as ****, it’s marked undeliverable. These people are a bunch of thieves that take in-demand items.

So we (my wife and I) do the whole food service thing. It just makes sense for us and it’s very affordable and there’s no waste. Anyways we had been with Home Chef for a while and left because of issues with shipping and food freshness issues. After a long break we went back. Our first order shipped as usual with FedEx, well second delivery is supposed to arrive today. I check the tracking to see the estimated time frame only to be taken to OnTrac and see that our delivery is now going to be a day late . WTF!! I’m guessing a few things will now happen, damaged, food is warm, and or we don’t get it at all!! I have have HC checking on this issue and I’m waiting on a response back fro...

I mean really. This is supposed to be going to MN.

Hi all, thought I’d post an actual positive experience. I made two seperate orders. One was on track to delivered on time and the other said it was never received by Ontrac even though Nike sent it days prior. I looked up the tracking number on Ontrac site and used their chat option. First package customer service was able to confirm delivery address and was delivered safely that day. 2nd package they told me wasn’t received yet. Magically after I spoke them the package was now received and was delivered next day.