Online Evri Tracking

Do they Evri don't deserve this Award ?

Long story short, I ordered some T-Shirts online recently, and I used Google autocomplete to fill out my address, but it missed out my house number on the order form. (I know I should have double checked!) When a delivery was attempted, it couldn't locate where to deliver, so Evri asked for clarification. I instructed Evri to deliver to a neighbour, but provided my full address as the neighbour so that it would come to me. Ever since that moment, I have been unable to do anything with tracking, contacting or complaining to Evri because when it asks to confim the postcode (which has always been correct) it says that it's invalid. On top of that, the parcel has apparently been d...

I’ve always received my parcels on time and unopened. Some of them even rang my doorbell to make sure I get the packages, which kind of takes the ****. No photos in back of vans, not thrown in my bin on collection day or even in the forest nearby, like normal, high rated delivery companies do. Just blatant delivery. Just when I’ve broken down and started to give up on online shopping, someone told me about Evri. They don’t just make your packages disappear, they go the extra mile and deliver you the empty parcel. No signature required.

I want to preface this by saying I may have been naiive so please just tell me if there's nothing I can do. I'm based in the UK and so is the seller. I ordered an item due to be delivered on 7th March. on 21st March I told them it still hadn't been delivered. The seller noted that evri, the delivery company seems to have lost the parcel so said that they would send out a new item on the 22nd of March. This never happened. I kept in contact with them but they weren't replying so on 15th April I opened a case. Ebay have now said that they will not refund me as it's beyond the 30 day period but when I called Ebay they told me that the seller could still refund me and ...

My parcel has been delivered to a completely different address no where near my house, I contacted both the company and Evri, they said apparently they’ve re collected it and it will be re assigned to my proper address but the delivery photo shown as delivered and collected to the first house, has this happened to anyone else and did you end up getting your package?

I have got so many reasons to **** Relay and Vinted CS: 1st: We were forced to have 'Relay' as courier option. 2nd: Relay bribed Vinted most likely and entice buyers too with their £1.75 initial delivery fee 3rd: Sold an item almost 2 weeks ago, nice, what is this Relay thing, ahh it's just my local Evri drop off shop. Go there, and I am told they won't be able to accept drop offs until 20 April... Noice... 4th: Relay lied Vinted about their Drop-off network, typical of new businesses starting a venture when not all is ironed yet. Vinted probably bribed so don't care 5th: I decided to inform buyer, and they are cool about waiting. I figure I can extend the ship...

Hi all I’ve noticed now for 4 days that my parcel being delivered by relay and Evri hasn’t moved in 4 days has anyone else had this lately

Paid for next day delivery last week and my package seems to be stuck in a loop, claiming that it is ‘too big’ to be delivered. It’s literally a small bag of protein powder I don’t understand how it can be that big of an issue.

I recently sold an item via FB and PayPal. I used Evri as they were cheaper (still £16) than Royal Mail. Next day with £200 insurance for the value. The buyer has contacted me to say he doesn't have the parcel even though it was delivered and says signed for. If I am being honest... I somewhat suspect he is pulling a fast one. HOWEVER, the photo shows a box left next to a closed door. Also, they are stating it is signed for but no signature.... which is surely fraudulent? Either way I have a case opened against me on PayPal, so I am trying to resolve it.... Evri seems to deliberately make it impossible to do so! I have tried every option on the phone number, and no option lea...

yesterday i had to open an enquiry on evri’s chat bot after they told me my parcel had been delivered to my doorstep, even though i told them to deliver it to my neighbour’s house, because i received this photo (attached) as the delivery confirmation😭 obviously this is not a doorstep, and is actually the bin/ground between mine and my neighbour’s house. there is also no parcel in sight which is the main point of the photo in the first place. the cardboard in view is folded cardboard from a waste bin. so anyway, i panicked when i saw this as i was at work and i could see it wasn’t delivered by our usual driver and it just said “your local courier”. i’ve obviously heard the h...

Hi everyone I tried relay (one of sellers enabled this option), I was surprised with speed and fees. It is only 1.75, I got the parcel from the relay shop in two days and I live in the south. Seller was in the North I found that most sellers enabled EVRI and Inpost but somehow only few use relay. The first two are no less than 4 quids. I had bad experience with inpost after the destination locker is out of service. They are refusing to redirect or fix the locker. After many calls and emails, nothing has been done. The seller and I are stressed because there is no way to know where it is or what are next steps. Two weeks and no updates I thought to share my experience, it is of course up ...

I ordered a pair of Trainers from Sports Direct last week. On sunday I got a notification that delivery had been delayed. On monday I was notified the parcel would be delivered between 20:00 and 21:00. I got a notification while at home at around 19:00 that it had been delivered with a photograph of a parcel (since realised it wasn't the sports direct parcel that was photographed) on the ground floor of our building. immediately went to check the location and there was no parcel to be found. My partner went out to find the evri driver immediately and was able to find him. The driver intially said he hadn't delivered to our address but he had delivered to a different address in ...

I am fuming, I need to vent. How in gods name is Evri still in buisness? This parcel made it through the US, across the ocean and in to the national sorting hub, only to get "lost" locally. Given it was a limited edition Magic the Gathering book and card, I can only assume its been stolen. I am hoping its not lost though. I have another unique item coming through them and I am absolutely terrified its going the same way. Support has been OK, but I dont think enough was done. I am thinking of taking it further if they dont find it. Its been a week so hope is slim but I wonder if I can do a SAR and request all correspondence regarding me and my package, if thats even worth it. ...

Has anyone else had this? Their new pointless system which puts you on the review program in their absurd misunderstanding they're a professional company and not one which operates illegally, burning through new couriers because they know new starters won't be as diligent about pay, hoping to give it a go. I had 100% figures for delivery, receipt scan, customer rating, collections, what became apparently unsurmountable to them was my reliability, shown in some stages as 50%, basically because they hire new temporary managers to look after the depot and because they don't know what they're doing, they give your round away before you reach the depot. Or you agree to a round...

Like surely Evri and the Driver realise that I know this isn’t proof of anything, this is the 3rd parcel in the row this has happened

So I ordered a hoodie I’ve had my eye on for a while, and the company used Evri as the courier. I have my parcels sent to my local post office so I can pick them up, since Evri seems to have a hard time finding my address. Apparently the parcel was out for delivery on Sunday, but obviously they couldn’t deliver it since the post office is closed on Sundays, and so it was sent back to the delivery depot. What I don’t understand is why it’s been sent back to the local depot and hasn’t moved since? Are they sending it back to the seller? Am I ever actually gonna get my parcel 😭

I have a package that was unfortunately missed 3 times, on Friday, Saturday and Sunday. The tracking says it is out for delivery (today, Monday), even though I thought they only attempt 3 times? It is passed the estimated window (was supposed to be 13:30 - 14:30 it’s now 6pm). Could they actually be attempting again? Would the tracking status change if they won’t attempt to deliver again? I just want to know if I can expect a message that it is being retuned to sender or not or if it will be stuck on this.

Hey all, I’ll try to keep this short. We live next to a chaotic family, based in zone 2 London. The parents have left to live in a quieter place and now it’s just their adult daughters living there. Our local evri driver is terrible and leaves our parcels either on the front porch for the whole street to see, or has often delivered to these girls without our permission. Redirecting them to our local depot is no use as this specific driver disregards the instructions and just leaves it outside. These girls once handed me my opened parcel with a missing item- i politely pointed out there was a missing item and if they’d mind having a look incase it fell out of the house. She whined ri...

Bought a hoodie on 29th March. Seller posted quickly via I post. It was out for delivery on 1st April, but the locker was full. No further updates until yesterday when it said out for delivery again. I then got the message saying it had arrived…. Followed by another thanking me for collecting it - which I hadn’t. I went to the locker to ha e another go, but it couldn’t find it. I’m guessing it’s a system glitch. I have notified Vinted and spoken to in-post. Vinted automated response saying they’ll get to it and not to follow up again. In-post says there is cctv so they can investigate. I’m not holding my breath! Has this happened to anyone else??? I prefer in-post to evri as...