Online Evri Tracking

So I've ordered a youtooz and box c says its only just reached Singapore. I'm in UK, so long way to go yet. But evri says they received my parcel on the 18 Dec. But I don't think it's even entered the country yet? As they are saying it's delayed aswell. They did this last time with the other youtooz. Saying evri had it in 8 Dec. But actually received it 15 Dec. The customer service told me. After much chasing up. Why is evri lying? Or are they confused?

> The company says it is hiring for around 2,500 positions nationwide, including: > * Self-employed couriers > * Depot and hub workers > * Corporate and head office roles > * Positions linked to the former DHL ecommerce operation > Evri says the hiring spree reflects a surge in demand, with parcel volumes rising by 12% to 425 million in the six months to the end of August. It has also invested £36 million in infrastructure to support its growth.

Hi, I was expecting a parcel from the US via APC. Evri sent tracking code last Friday via email. I also got 6 other ‘we are expecting your parcel’ codes from APC via email.. (I’ve not ordered anything else). my US parcel arrived no bother and these other 6 are sat in the app with we are still expecting it.. so bizzare. Anyone else experience this ? Is it a scam?

Just on side of busy street...

So I want to turn off all shipping options that allow pick-up and only have home delivery allowed, this is because of buyers not collecting their items and I end up out of pocket when the item never ends up being returned. For Inpost, Evri, and Yodel this is clear which to turn off but Royal Mail only has one option and buyer at point of check out can choose home delivery or collect from PO. I don't really wish to turn off Royal Mail but I cannot keep having buyers not collect their item and I get done over by the Vinted policy of refunding a buyer if they don't collect. I also can't see when a buyer using the collect from PO as digital QR does not show this for Royal Mail.

Hi. I sent a parcel via Evri (what a mistake) two weeks ago to get to the US for Christmas. It has been sat in Basildon since pending return (apparently). I have phoned up there customer service number for more details, using my tracking number. Upon calling, there were three different possible packages with the same package number. I raised an issue with what I think is mine, but they are sending emails to the recipient under a completely random name (not mine or recipient). I have no way that I can directly join the communication to raise this further. Using their live chat with their **** bot, it says the package is going to be delivered tomorrow? How can that be if it's not left t...

*my complaint So I am at war with Evri and I want to share my tactic. They sat on my parcel for 10 days. Gave me 15 minutes heads up it would be delivered so I missed it. Straight away I was told they tried 3 times to deliver and the parcel was now being returned to sender. I emailed the customer support team who said they wouldn't help. I emailed back and included their CEO Martijn.DeLange at evri.com and was still ignored. I asked for a subject access request to find out more information around the delivery. Now the parcel did show up 2 days later. So just accepted it even tho I got another gift to replace the one I didn't think I was getting. 2 weeks later they replied to say...

I just love that when my parcel gets lost I have to wait 10 whole days to be able to call it in to Evri. Just for me to get banned with ZERO explanation and when I appeal they IMMEDIATELY deny it. ******* WANKERS. Not to mention because they banned me it passed the two day period meaning I lost out on over £50 quid. So NO REFUND, NO ITEM and NO EXPLANATION. I hope their pillows are as hot as the fires of Tartarus on both sides and that there’s crumbs in their sheets no matter how much they wash them.

> London Centric can now reveal that Evri also been cutting the pay of its most successful couriers in the capital on a case-by-case basis if they’re judged to have earned too much money. Numerous London-based Evri delivery drivers showed us an email they had received from the company inviting them to a pay negotiation. > “We have been reviewing the time taken to complete deliveries on your round(s), the distances you have to travel, the parcel density and volumes to understand your hourly earnings from the parcel rates we pay,” the company email reads. “Your round(s) is paying parcel rates that result in hourly earnings which are higher than what we believe is fair ba...

Last month Evri increased their prices. The small parcel cost was £2.94, it’s now £3.01. I naively assumed, being forced into using Simple Delivery (where you can’t control the postage cost), the increase would automatically be applied to listings. But no, it still only charges the buyer £2.94, but the seller gets charged £3.01 for the postage. Even new listings made after the increase come up £2.94 postage to the buyer. I spoke to eBay and all they could offer is workarounds: go in and manually set the price (only possible in certain categories if item is <£20). Again, on 100+ listings that’s insane. Anyone come up with a better solution? This will obviously happen ag...

This happened today, and it's honestly shaken me up. I live away from my Mum, and every Christmas she sends me and my fiancé a box filled with presents, and other cards/gift vouchers from other family members. This year is the first time she's used Evri. The parcel that arrived to us was much smaller than usual and in a grey plastic bag. When opened, the cardboard box was damaged, and slashed open, with only a few presents inside. I contacted my Mum, and it was confirmed multiple things were missing, including all cards and gift vouchers. Even the box was different to the one she sent. I'm honestly crushed. She has the parcel insured, but what's the likelihood of E...

Around 90% of Evri orders to my address are delivered by the same sweet man who tries his best to deliver every parcel when expected, or places with a neighbour if needed. The horror stories on here have made it clear how awful some drivers are. So I just wanted to say big up Jasbir - (probably) the best Evri driver in the UK.

I ordered something on Friday and because I've been waiting for things for Christmas I've been frequently checking updates for things to make sure they come. On Saturday morning the status of this evri delivery was we've got it and we'll let you know when it's out for delivery. Same thing all day. Evening comes and I'm out of the house doing my thing. I get an email at 620 pm telling me my parcel is out for delivery and will be delivered between 6 and 8. Nothing I can do. Delivery was attempted at 710pm andi wasn't in. I mean wtf- giving me less than an hour's notice of delivery?

due a melt down over this christmas present. Saturday 13th they tried to deliver to my home despite me requesting it go to a parcel store. it sat as out for delivery for days. i contacted them and got ”claire” (apparently evri have a whole one employee as everyone and their gerbil has her) and she got it moving again .. and it went to out for deliver again on Thurs 18th.. and Saturday it’s not moved again. Clearly not getting this item for christmas. items are out of stock now so i can‘t even get a replacement 😮‍💨

My partner and I own a small business - a week and a half ago we had a pick up collection (scheduled) for à large number of parcels, 40 of those, from communication with our buyers have been undelivered. It says “evri has your parcel” but has remained at that since they were collected from us. We can track every one and can see this from our side too. This has cost us over £2000 in loss of earnings, for a small business at Christmas this is crippling. We have had to resend all 40 parcels plus pay for delivery (we have now changed to Dpd due to mistrust of evri). Clearly these parcels have either been lost or stolen - I understand this can not be proven but for 40 parcels on the same pi...

Hi. UK based. A few days ago we moved into a bungalow near Kirkcaldy that has a greenhouse in the garden. Today we were out for a few hours and an EVRI courier attempted to deliver a parcel. Instead of leaving it anywhere else more sensible like on the porch or in the cardboard wheelie bin, the courier broke one of the glass panes of our greenhouse and shoved the parcel through into the greenhouse. (Why yes, I am absolutely livid.) I've never owned a greenhouse before and really need help, please. This is a very stressful time as it is, moving house right before Christmas. How quickly do we need to act on the greenhouse and what do we need to do? What do we need to do in the immediat...