Online Evri Tracking

Hi, I received a package from Evri few days ago containing a keyring. It said it was from Vinted and my address contained 'Return to Sender' alongside my name. It's definitely not something I ordered from Vinted and nor could it be something I sent as all my selling had shown delivered from before. And I also never received emails from Evri regarding the parcel which I normally do when I order something through Vinted. I've contacted Vinted and waiting for their response. Anyone have any idea how this makes sense please? Thanks

Hi, I received a package from Evri few days ago containing a keyring. It said it was from Vinted and my address contained 'Return to Sender' alongside my name. It's definitely not something I ordered from Vinted and nor could it be something I sent as all my selling had shown delivered from before. And I also never received emails from Evri regarding the parcel which I normally do when I order something through Vinted. I've contacted Vinted and waiting for their response. Anyone have any idea how this makes sense please? Thanks

Should have cancelled my order the minute I saw Evri were going to be delivering it.

So, I sold something on Vinted, dropped it off at the Evri locker and thought everything was good. I didn't notice at the time that I didn't get the email to thank me for dropping off the parcel - that's on me. But 3 days later Evri is still saying the parcel is with the sender. Which is me. And it is not. I wanted to contact Evri to see if someone has actually picked it up from the locker yet, or not. However, both the chatbot and the automated phone answering system are built for people receiving parcels. There's no option for what to do if something's gone wrong on the other end. Has this happened to anyone else? What did you do?

I buy alot on vinted, hundreds of items a week usually. I guess I have probably 7 parcels a week go missing which is alot but compared to the volume I buy it's not so bad. Every single lost parcel has been lost or misdelivered by Evri, sometimes it can take over a month to get your refund. I currently have over £200 lost on 9 suspended orders. I used to enjoy vinted but recently not so much.

ordered from vinted a fair few times and never seen this before. vinted is telling me that the parcel is at the parcel shop, but evri is saying it isn’t. i’ve also not been given a QR code for collection. i rang customer service and they told me that i don’t need a QR code to collect, only my ID, but every time i’ve collected in the past they’ve required a QR code. any ideas? update: i was able to collect with just my ID.

Evri/Hermes Parcel left in leeds (east ish) parcel shop and the post office claim the driver took the parcel. But it’s not been recorded as collected from there. However they claim it was collected by a driver but it’s not been updated (never had this issue before). Anyone know where the local depot to Leeds is? Or do we reckon the parcel shop is lying? As surely if it reached the sorting office it would’ve been scanned in there by now?

this has happened to me three times, correct address and no other problems with other delivery couriers eg yodel/royal mail. this problem is only shown with evri where they are sending bought parcels back for no reason

Delayed and contacted them they said it missed the connection to the local hub, they checked it today and have now escalated it to find out where is is and get it delivered Thursday 1st may. This isn’t the first time a packages had missed to connection and they go through the same process and use the same excuse. Yet other packages I have received from them without a problem. That were posted later and went through same gateways. Over the past few months the service has become patchy. But once it get to local delivery depo not a problem with deliveries or person delivering them they are great. I forgot to mention it was supposed to be 48hr delivery.

I've got a parcel due to be delivered to an Evri locker, it was due for delivery yesterday and showed out for delivery all day up until early hours this morning where it changed to it being at the delivery depot. Same again today, out for delivery all day. Hasn't been delivered once again. I can see today that they've collected a parcel I dropped off yesterday, and yet no delivery of my parcel. Long story short, does anyone know if its possible to change a locker delivery to home delivery? I'm willing to pay the higher delivery cost for this if it is possible. I have no idea why they're not delivering to the locker, Evri CS not helping at all avoiding my questions ...

Has anyone in the UK received an email from evri about having their YMT parcel?

So one order was my own fault, I took measures to update AliExpress (had two accounts, one on my phone, one on desktop, didn't realise until after the fact). That issue was fixed. However, due to the first item being delivered by Evri, it's got my previous address. So now that I checked to see the delivery status of my second order, it's now being delivered to the same old address, by the same company (Evri). Despite making sure the app was updated. It's ignored my current address and added the previous one. And yet I was told I had to go through the retailer to update the address... WHY IS THIS A THING??? Am I just completely screwed out of two orders now? Support is...

There’s always something!

I recently had an issue with my local post office branch where my parcel was lost. I dropped an item at my post office branch where I purchased a DPD Gold tracking service. The item was a jacket which I was sending to the manufacturer to have the sleeves altered, with an expected turnaround time of 4-6 weeks. After 4 weeks I contacted the manufacturer asking if they could give me an ETA of when I'd get my jacket back. To my surprise, I found out that the package had never reached their store. I contacted DPD straight away, however, they refused to investigate or compensate as it was outside their 14 day claims window. I thought this was unfair, as it was not reasonable for me to make...